Storyline 360 is recording full screen instead of selected window

Jul 22, 2022

I am trying to do a screen recording within Articulate Storyline 360, which I have done many times without issue.  Today, when I record a screen, it captures the red "selected window" in full screen mode.  I only want the recording to capture everything inside the red box.  What setting am I missing here?

3 Replies
David Anderson

Hi Jen - I don't see any open cases or known issues related to what you're seeing.

Any chance you're working with multiple monitors? Storyline doesn't support multi-monitor recording.  If you're using multiple monitors, can you check the suggestions on this page:

If you're not using multiple monitors, can you contact our support team so we can take a closer look at the issue:

Maria Costa-Stienstra

Hi, Jen.

I'm glad David was able to offer you a few suggestions. Please let us know if you still need help after trying those steps!

I just wanted to add a quick note: it looks like your signature with contact information came through when you replied via email. You can remove it by clicking 'Edit' below your response. Here's a quick Peek 360 video if you need help.