Storyline 360 -Logged In, But Still Prompts for Login

I constantly have the same issue. I am prompted to login but still can’t
access the update. I reported this issue last year. In order to access
the update, I have to uninstall Articulate and then reinstall it. Seems
like Articulate has a lot of issues that are not being resolved.

10 months ago06/26/23 at 8:04 pm (UTC)

You're not alone, this is happening to me too!

10 months ago06/28/23 at 4:51 pm (UTC)

Hi Dane,

Sorry to hear that you are running into this issue too. If you've already tried the troubleshooting steps shared in this thread, I'd like to recommend doing a clean reinstall of Articulate 360 to see if this helps. Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

If the issue persists after doing the steps mentioned above, open a case with our support team here for further assistance.

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