Storyline 360 marker issue
Oct 25, 2017
By
Wenqing Ma
I created a couple of markers to show the popup information (with a title and the contents) and published to html5. When open the page and hover it first time, the marker shows the title with empty content which makes the title out of the position (it supposes to show title only). When click it, it shows both title and contents which is correct. After the first time I hover it again, it back to normal, showing the title without empty contents.
Does anybody have the same issue? Any solution?
36 Replies
I have further narrowed it down to the grow animation. Float in seems to work fine but grow distorts the text.
That is good to know. We were using the Grow animation, as well, in our project where we first noticed the issue. I appreciate you narrowing it down.
Hey there Lyn & Wesley,
I love the collaboration happening here! You're right -- we're seeing some trouble in Storyline 360 with the "Grow & Spin" animation on markers. We've tagged this discussion thread to be updated as soon as that error is fixed!
Thanks for the confirmation on that. For now I'm thinking I a good html friendly alternative is to use a move path to bring the icons in.
On a side note, is there a list of html5 friendly animations for regular items? We've been noting those that don't work as we find them but a comprehensive list would be nice.
Hi Lyn,
All Storyline 360 animations and transitions should work as expected in desktop versions of Google Chrome, Firefox, and Safari. However, some animations don't work in the HTML5 output when viewed in other browsers. Here's a list of those animations.
Hi folks! Quick update: Our latest version is showing improvement with the issue where marker labels were not aligning the title text properly.
Install the latest Storyline 360 update to take advantage of all the recent features and fixes. Here's how.
If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help!
Hello. We have also been experiencing the problem with the Marker title text displaying outside or through the border of the bubble. The original Marker had no entrance animation, but adding animation didn't help, either. Any resolution to this issue in SL 360 v3.34?
Hi Kevin!
Oh no! I'm happy to take a look. Would you mind sharing a screen recording of what you're seeing?
As you can see in this discussion, we've seen progress with this bug with recent updates to Storyline 360. I'd like to share this with our team if you are still seeing issues!
Hi all!
I'm reporting back with an update on this bug! We've released the fix for the issue where title text appears outside of the marker when applying the Grow and Spin animation to the marker!
You'll find this fix in Update 36 (Build 3.36.21213.0) for Storyline 360! To stay up to date with the newest features and bug fixes, we recommend updating your Articulate 360 Desktop App.
I'm still encountering this issue and none of the workarounds helped. Surely thought this would have been resolved 4 years later.
Welcome to the community, Ryan!
I see a couple of different issues discussed in this thread, so can you clarify which one you're experiencing:
We'll want one of our support engineers to investigate your project closer, so if possible, can you share your project for testing purposes? We'll reach out via email soon after we hear from you!