Having an issue I have a module I am building with 100+ slides and all was working correctly. I have been doing some edits and now 2 of the slides, when I select them just show a gray screen (see screenshot) and cause the same to happen to any slides viewed after one of these have been viewed.
Anyone had this happen and know how to resolve it?
Thanks for the insight, Wendy. Tristan- we're happy to give you a hand with troubleshooting this behavior if you'd like to open a case with our support team. Be sure to let them know if you're working on your local C: drive. I would also try importing those problematic slides into another project just to rule out any broken elements within them.
Ah, thanks for coming back in with that update, Tristan. I see you were working with Vevette in your case (986870) as well. It's so hard when slides, or some small element within them, get corrupted unpredictably.
You're welcome to continue to work with support to see if we can find out where in the process this happens, as it sounded like you have had issues more than once with upgrading projects and corruption. We're here to help! Thanks again.
8 Replies
Hi Tristan
I've had this in SL2 not 360 and it was a memory problem.
Thanks for the insight, Wendy. Tristan- we're happy to give you a hand with troubleshooting this behavior if you'd like to open a case with our support team. Be sure to let them know if you're working on your local C: drive. I would also try importing those problematic slides into another project just to rule out any broken elements within them.
Had my laptop upgraded to 16GB RAM but still same issue :(
Importing into a new storyline file caused it to crash. I have submitted to case. Thanks
Bugga :-(
Thanks for the update- we'll follow along.
Turns out the 2 slides affected corrupt when upgrading from Storyline 2 to Storyline 360.
There is nothing special about the slides just a few assets and an image on a motion path.
Looks like I will just recreate those slides.
Ah, thanks for coming back in with that update, Tristan. I see you were working with Vevette in your case (986870) as well. It's so hard when slides, or some small element within them, get corrupted unpredictably.
You're welcome to continue to work with support to see if we can find out where in the process this happens, as it sounded like you have had issues more than once with upgrading projects and corruption. We're here to help! Thanks again.
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