Storyline 360 Not Publishing SCORM with Video Properly
I have read all the posts I can find describing similar issues and am not able to find a solution to this so far.
I have multiple SCORM files that I've been attempting to publish using Storyline. The projects contain a single slide with an MP4 and caption file inserted. They are then published to SCORM with the following settings:
Custom Optimization (6 quality, 56kbps, 100% image quality)
The original video files are around 80,000-200,000 KB in size, all are properly exported as MP4s. When I test the course out using the preview within Storyline, the video plays properly. When I launch the course after publishing, or upload the SCORM to our LMS, the video does not play. It's just a black screen.
We have never had this issue until last week and we've published hundreds of courses following the exact same procedure.
I've tried some other things including: removing spaces from the MP4 filename, republishing the content from scratch with a new storyline project, running storyline as administrator, and reinstalling storyline all together.
To make this issue even more strange, my colleague is able to publish the files with the same assets and storyline settings with no issue on her computer. Also- after multiple attempts at publishing the same SCORM package without even changing settings, I have been able to publish one or two of the courses properly- however there doesn't seem to be rhyme or reason as to why.
This is a pretty serious issue for us right now as we need to publish new content on a daily basis. Can anyone out there help?