Storyline 360 Screencast problems

Hello Tommy,

Thanks for reaching out and letting us know that you are running into difficulty with your screen recordings and the troubleshooting that you've gone through so far.

When you mention getting stuck at 100%, is this happening when you've finished recording and the file is rendering? So, you never get to the point of inserting it into your course?

I know you mention that you've reinstalled, but I'm curious if the issue happens in any course you are working on or just this particular one?

If you are able to reproduce the issue, please let me know the steps so that I can take a closer look as well (including your story size).

To the first question, yes. The render-bar gets stuck at 100%.

I will try to create a new course and see if it happens still, until then I'm using Replay 360 as a workaround by exporting as .mp4 and importing those as new slides in Storyline.

Thanks for the reply, Tommy.  I'm glad that recording in Replay is working for you in the meantime.

Let us know how a new file works for you.  If you don't have any trouble in the new file, you might want to try importing these slides into a new file to give it a "fresh" start.  We'll be here to help!