My storyline lesson activity is not being marked completed after it has been successfully completed. All Moodle LMS settings are correct and match what we have in our other work environments.
I recall this happening once before and believe the error was found in the storyline settings. Does anyone have any idea what it could be?
We are publishing Storyline 3 as SCROM packages. The lesson activity has built-in knowledge checks but the pre- and post-quizzes are stored separately in Moodle. A user cannot access the Post-Test (quiz) until the lesson activity has been marked completed.
Is your Moodle site running an up to date supported release?
Modern browsers added some security settings that block the way Moodle used to communicate on exit which has been fixed in the recent supported releases of Moodle.
Yes, our version of Moodle is still supported. Also, I have updated, published and uploaded other courses over the past couple of months without any problems. This is the first course giving me issues.
I've used backup and Restore from one of our higher work environments and am testing if that also has the completion problem in this, our lower work environment. Assuming it works as expected, I will need to remember how to download just the .story file so I can edit, save, publish and upload it to our lower work environment.
Can I ask what exact Moodle version you are using? - the amount of times I've heard "we are using a supported up-to-date release" to find out that's not actually the case... is quite high! :-)
For example... 3.5 is a supported release, but the browser related fixes didn't land until 3.5.11, so if you're using 3.5.10 or earlier then you won't have those fixes in place.
Yes, I can imagine, Dan. It's like the old Help Desk 1st question, "Is the unit plugged in?"
As an ISD, I'm not familiar with the UI development side. I do know we are using the last 3.5 version of Moodle, whatever .# that might be. We're in the process of upgrading to 3.9 but that is a couple months down the line.
As I said, this was not an issue with any other course I've updated and also the "problem course" worked fine when I backed up the version on a higher work environment and restored it to the lower environment I've been working in. So, that issue is now resolved.
My problem now is isolating the .story file so I can download that for updating. I have done it in the not-too-distant past but cannot for the life of me remember how to do it. If you can offer some guidance on that, I would be eternally in your debt.
Great to hear it's sorted - can't help with finding the Story file though - hopefully you'll have an internal way of storing those files on your network as it's not stored within the published SCORM zip. If not... you might need to re-create it again... :-(
Unfortunately, recreating the full course is not an option. I know I downloaded courses from our Production environment last September in order to create an archive of our latest courses. Somehow, I was able to extract the .story file and upload that to our SharePoint system. Unfortunately, I did not take notes and neither did anyone else.
Thank you for all your help, Dan. I'll create a new discussion post for this. Someone else must have done this.
Well, this problem HAD been resolved, but that solution will not work:
The inability to extract the .story file from the fully-functional course I'd backed up and restored from another work environment brings me back to the original problem:
This ONE course is not being marked completed by Storyline 3 and not reporting the completion to our LMS. Let me be clear: the error is definitely in Storyline. All other courses I'm updating are working fine and we did have this problem a few months ago with this one course. That proved to be a Storyline settings error. The programmer who worked for us then has moved on and is currently unavailable to help.
Has anyone else had this problem with a storyline activity (lesson activity) not being marked complete in Storyline? Any suggestions on fixing this will earn you my eternal gratitude, and most likely at least one gold star.
9 Replies
We are publishing Storyline 3 as SCROM packages. The lesson activity has built-in knowledge checks but the pre- and post-quizzes are stored separately in Moodle. A user cannot access the Post-Test (quiz) until the lesson activity has been marked completed.
Is your Moodle site running an up to date supported release?
Modern browsers added some security settings that block the way Moodle used to communicate on exit which has been fixed in the recent supported releases of Moodle.
Hi Dan,
Thank you for responding.
Yes, our version of Moodle is still supported. Also, I have updated, published and uploaded other courses over the past couple of months without any problems. This is the first course giving me issues.
I've used backup and Restore from one of our higher work environments and am testing if that also has the completion problem in this, our lower work environment. Assuming it works as expected, I will need to remember how to download just the .story file so I can edit, save, publish and upload it to our lower work environment.
It works! The lesson activity is being marked completed when I finish it.
Now I need to remember how to download just the .story file from this work environment so I can make the required updates.
Any assistance here would be appreciated... it's going to take digging through many months of emails to find when we last discussed doing this.
Can I ask what exact Moodle version you are using? - the amount of times I've heard "we are using a supported up-to-date release" to find out that's not actually the case... is quite high! :-)
For example... 3.5 is a supported release, but the browser related fixes didn't land until 3.5.11, so if you're using 3.5.10 or earlier then you won't have those fixes in place.
Hahaha!
Yes, I can imagine, Dan. It's like the old Help Desk 1st question, "Is the unit plugged in?"
As an ISD, I'm not familiar with the UI development side. I do know we are using the last 3.5 version of Moodle, whatever .# that might be. We're in the process of upgrading to 3.9 but that is a couple months down the line.
As I said, this was not an issue with any other course I've updated and also the "problem course" worked fine when I backed up the version on a higher work environment and restored it to the lower environment I've been working in. So, that issue is now resolved.
My problem now is isolating the .story file so I can download that for updating. I have done it in the not-too-distant past but cannot for the life of me remember how to do it. If you can offer some guidance on that, I would be eternally in your debt.
Great to hear it's sorted - can't help with finding the Story file though - hopefully you'll have an internal way of storing those files on your network as it's not stored within the published SCORM zip. If not... you might need to re-create it again... :-(
Unfortunately, recreating the full course is not an option. I know I downloaded courses from our Production environment last September in order to create an archive of our latest courses. Somehow, I was able to extract the .story file and upload that to our SharePoint system. Unfortunately, I did not take notes and neither did anyone else.
Thank you for all your help, Dan. I'll create a new discussion post for this. Someone else must have done this.
Well, this problem HAD been resolved, but that solution will not work:
The inability to extract the .story file from the fully-functional course I'd backed up and restored from another work environment brings me back to the original problem:
This ONE course is not being marked completed by Storyline 3 and not reporting the completion to our LMS. Let me be clear: the error is definitely in Storyline. All other courses I'm updating are working fine and we did have this problem a few months ago with this one course. That proved to be a Storyline settings error. The programmer who worked for us then has moved on and is currently unavailable to help.
Has anyone else had this problem with a storyline activity (lesson activity) not being marked complete in Storyline? Any suggestions on fixing this will earn you my eternal gratitude, and most likely at least one gold star.
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