Storyline: Can Not Open File Since Upgrade

I am presently using Storyline 3. I just uploaded and installed the latest version. Now, I am unable to open my project. A "Text Autofits Improvements" message keeps appearing. I have tried reinstalling old versions of Storyline and I still get this message. Please help immediately since I am in the middle of this project. Thanks. 

3 Replies
Maria Costa-Stienstra

Hi, Ladd and Hui.

Thank you for reaching out, and I'm sorry you're experiencing this error!

Please confirm which version of Storyline 3 you are using, as we released the fix for this issue on Update 17.

If you're on an earlier version, you'll want to update Storyline 3 to ensure you're using Build 3.17.27621.0.
 
Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.