Storyline - Corrupt Files
Aug 26, 2015
Hi
I am having a lot of problems with corrupt Storyline files. Yesterday a project I was working on became corrupt. Fortunately I was able to open a previous back-up and spent several hours updating the content. Today that new course is also corrupt. Can you provide any suggestions on how to repair this file? I am working off my local C: drive and using Storyline 2 (all updates applied). I am also experiencing issues with Storyline freezing when I go to exit a course. The instability of this product is causing a lot of frustration and lost time. Can you assist please?
8 Replies
I should add that I have tried un-installing and re-installing Storyline 2 and that has not helped. I have also tried to Import the slides into a new project however most of the slides appear as blank.
Hi Jennifer!
I see where you have reached out to our support team as well (00632788) and are working with John :)
I am having something of a similar issue. I have been saving my project daily with new titles. The most recent save I made was yesterday and I made significant changes to the project. There is now an error message popping up when I try to open the most current version.
When trying to save yesterday afternoon I came across a ParentContentClosed Error message. This morning when I came into work I tried to open the most current version and it came up with the error message that it is an invalid or corrupt file, and that the project could have been created with an earlier version of Storyline. However, I am the sole person working on this project (which I have spent over 80 hours of my time working on it) and can assure you the only version of Storyline I have been using is Storyline 2. I am extremely frustrated and I have deadlines to meet. If you could help resolve this issue, please let me know. I have attachments of the two error messages that I have received to show you what exactly I saw/see when trying to access this project.
Thank you,
Rachael
Hi Rachael! I'm assuming you are working on your local drive as well as explained here? Are you able to open any other files?
You are welcome to share your .story file with our support team as well so that we can take a look. Looks like we were able to open Jennifer's file :) So, let's hope we can assist you as well.
Hi Jennifer. I am having the same challenges today. I can see all the images in my slides if I am in Story view but when I click on a slide only text appears...all my images are not visible. Also, when I select preview I just sit clocking. Very frustrating. I have worked hard on this project.
Hi Brian! I see where you reached out to our support team (00637467) and that Cleo has informed you that your issue is one that our QA Team is working on.
Same issue here!
Hello Tara - Looks like I responded to a similar post here.
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