We published a storyline course as a scorm package for moodle. When I want to watch the course it stops as soon as it reaches the slide with a video. A loading cycle of death appears and I am suddenly stuck.
From technical perspective it seems like that the video is not loading correctly. In the dev consoles networking tab, it shows as red but with code 206 - it never finishes loading.
Yes I know that 206 is no errorcode, but thats why I am actually confused why this line is red.
I am using Safari Desktop on my Mac Ventura, Safari 16.6 (18165.3).
I published the course to cloudstorm and review 360 - but its not loading in both environments in Safari. For reference - in FF and Chrome everything is working fine.
We tried it out and actually this particular error is gone. Somehow the storyline course still get stuck but it seems to be now unrelated to the video.
Theres a javascript file with a generic name, located in (moodle path) mod_scorm/content/15/html4/data/js/filename.js
This file - somehow - takes sometimes way to long to be loaded. It takes pretty long until I get any response from the server about this file and the module just get stuck.
I tried to upload the articulate scorm package to scormcloud with the setting Jürgen mentioned. I had to remove some slides because of scormclouds 100mb restriction.
After I deleted 2 scenes I was able to upload the package - and everything seems to work.
Scenario 2:
I uploaded the same scorm package to our moodle instance - everything also worked fine.
Scenario 3:
So I tested the previous version of the scorm package again, and its not working again. Frankly, everytime I try to load the scorm package one file of the scorm package seems to load endlessly. In my latest test it was the analytics-frame.html file. Even though the file is not that big it just never finishes loading.
So after all these 3 scenarios I can just tell I probably need to check the slides I deleted - but I would like to know why it is not working only in safari. Its working completely fine with firefox and chrome on my Mac.
Does anybody have any hint for me why Safari is so special?
Based on the testing that you've already done, it sounds like there's a chance that the issue might be specific to your LMS. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We have access to both Mac machines and a SCORM Cloud account that has no file size restrictions, so we should be able to test your course to see if the behavior has anything to do with your project file, or if the behavior is only happening when your course is uploaded to your LMS. We'll delete it when we're done!
7 Replies
state "206" means "Partial Content"* and is no error number (error number in http starts with 4 or 5)
* is also used for audio mp3
Hello Jürgen,
Yes I know that 206 is no errorcode, but thats why I am actually confused why this line is red.
I am using Safari Desktop on my Mac Ventura, Safari 16.6 (18165.3).
I published the course to cloudstorm and review 360 - but its not loading in both environments in Safari. For reference - in FF and Chrome everything is working fine.
Cheers
>but its not loading in both environments in Safari
this is a "good" result - moodle is not the problem!
you could try to publish the video as "adaptive", then "partial content" is not used for video anymore
Hello Jürgen.
We tried it out and actually this particular error is gone. Somehow the storyline course still get stuck but it seems to be now unrelated to the video.
Theres a javascript file with a generic name, located in (moodle path) mod_scorm/content/15/html4/data/js/filename.js
This file - somehow - takes sometimes way to long to be loaded. It takes pretty long until I get any response from the server about this file and the module just get stuck.
>We tried it out and actually this particular error is gone
cache ??? you should deactivate for tests the cache in the browser
in the folder "/html5/data/js/" all files
are the files which describe the slides
1 file = 1 slide (all media files are in other files -> ./story_content/)
the size is typical
until
=> not very large
Good Evening,
After some further tests I got some results:
Scenario 1:
I tried to upload the articulate scorm package to scormcloud with the setting Jürgen mentioned. I had to remove some slides because of scormclouds 100mb restriction.
After I deleted 2 scenes I was able to upload the package - and everything seems to work.
Scenario 2:
I uploaded the same scorm package to our moodle instance - everything also worked fine.
Scenario 3:
So I tested the previous version of the scorm package again, and its not working again. Frankly, everytime I try to load the scorm package one file of the scorm package seems to load endlessly. In my latest test it was the analytics-frame.html file. Even though the file is not that big it just never finishes loading.
So after all these 3 scenarios I can just tell I probably need to check the slides I deleted - but I would like to know why it is not working only in safari. Its working completely fine with firefox and chrome on my Mac.
Does anybody have any hint for me why Safari is so special?
Cheers
Torsten
Hello Torsten,
Happy to help!
Based on the testing that you've already done, it sounds like there's a chance that the issue might be specific to your LMS. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We have access to both Mac machines and a SCORM Cloud account that has no file size restrictions, so we should be able to test your course to see if the behavior has anything to do with your project file, or if the behavior is only happening when your course is uploaded to your LMS. We'll delete it when we're done!