Storyline courses running slow on Moodle (3.0.2)

Hi Matthew,

  This link may offer some insights on why this might be happening & also possible fix/workaround.

Also, is your Moodle instance on your local network (intranet)? is the issue specific to any particular browser?

It's not likely to be Articulate causing this - it's more likely that your hosting environment has not been set up well. The dedicated server might be running at 5% but your web-server and database server may only be configured to use 5% of the capacity.

Hopefully as you are hosting your own server you will have someone internally that can read and understand technical docs/tune your server - there's a good page within the Moodle docs here that may help: https://docs.moodle.org/en/Performance_recommendations

If nothing on that page makes sense to anyone that looks after your system it may be a better idea to pay for managed Moodle hosting (a bit like the cloud site you have been using) - There are a large number of certified Moodle service providers that can help you with this, some certified service providers can also provide performance tuning services for self-hosted systems.

(Full disclosure: I work for a Moodle service provider, details of my associations are available on my profile)

Hi Manjunath,

Thanks for the link. Although, I've looked through that particular discussion before and it seems to be specific to the SCORM error message with a lot of discussion around the use of iPads.

We aren't using iPads at all and while the SCORM error message is an issue, by far the greatest issue is the poor performance being experienced.

Our problem is apparent when using Chrome, Internet Explorer and Edge, so it's not specific to a browser from what I can see. 

Hi Dan,

our Moodle site is hosted by an external company similar to yours. They've been looking at the performance problems we've been experiencing but can't find anything wrong. That's why I was hoping Articulate may be able to direct our investigations a little bit as we (they) are shooting in the dark a bit here.

I'll pass on the link you provided to see if that helps them at all. 

Any other tips or guidance as to what we should be looking at would be greatly appreciated!

if the external company is a certified Moodle Partner they are welcome to get in touch with me to see how I can help. If they are not a certified Moodle Partner and cannot improve the performance of your site you may want to look for an alternative provider.

Hi, Matthew -- Thanks for reaching out here, and it looks like your fellow community members are offering some really great insights! 

May I ask, have you tested your course (when published for LMS) on the SCORM Cloud yet, and are you finding the same sluggish behavior?

If it behaves properly in the SCORM Cloud, typically, that is when we'd recommend that you reach out to your LMS provider directly for additional investigation. Please also see this sheet on System Requirements for Articulate Storyline2, and this additional information on How to Troubleshoot Your LMS with SCORM Cloud. 

Hi Dan, 

thanks for the offer, it's much appreciated. It seems as though the company that hosts our site have been able to improve the situation. They've updated the version of PHP and made some other changes and the course seems to be running better now.

If we start experiencing severe lag again I may just take you up on your offer and put them in touch with you.

Hi Christie,

it looks as though we may have sorted the issue out, but yes I did test it on SCORM cloud without experiencing any of the performance issues. 

Thanks you for the additional resources.

Many thanks for the update, Matthew, and please feel free to let us know if you should find any further issues!