Storyline courses stop working after latest update

Jun 21, 2018

Hello, after last update my courses dont work anymore. 

Even in preview mode the course stuck on first slide.

Could anyone please take a look at it?

Also, I would like to downgrade my apps... Is there a backup repository?

 

8 Replies
Ashley Terwilliger-Pollard

Thanks, Coel for sharing that here. 

If anyone else has run into a similar issue with the latest update, our team of Support Engineers are standing by to take a look at your .story files or setup! You can reach out to them here. 

I know a number of you may be on tight deadlines, so if you do need to roll back to the earlier update as Coel shared, please follow these steps: 

1) Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or using the shortcut on your desktop.
2) Hover over Storyline, click the drop-down arrow that appears, and choose the uninstall option.
3) Download and install the previous version here: [link removed]
4) To open Storyline, go to your computer's Start menu and select it from your list of apps. Or, create a shortcut for it on your desktop or taskbar. (You won't be able to open it from your Articulate 360 desktop app. It'll show an Update button rather than an Open button while this older version is installed.) 
Ashley Terwilliger-Pollard

Hi all, 

We released a fix late on Friday for the issues encountered in this discussion and a few others.  You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application. 

I've also removed the previously shared link to roll back to Update 16. 

Let us know if you need anything else! 

Angela Durand

Hi there,
I am having the same kind of issues as Coel. I have the 3.1716 version.
My slide content stop playing in both preview and publish (LMS and A360)
Here is a peek video of the problem : https://360.articulate.com/review/content/350d1275-f3a7-4585-a3c4-91d3fb04287a/review

How can I fix this problem ?
Thanks a lot :)

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