Storyline crashes when exporting XLIFF translation files

Aug 19, 2020


I'm trying to export .xlf (XLIFF) files for translation from some Storyline files.

As soon as I start the export, I get this error message:

Storyline error message

Then Storyline stops responding. The export bar is full, but the 'cancel' button is still there and there is no confirmation that the export is complete.

export translation bar

An .xlf file does download, but can I be confident that it's done so correctly, given that the system immediately crashes?

Thank you!



4 Replies
Luciana Piazza

Hi Philipp, 

Thanks so much for reaching out! Sorry to hear you are running into this issue when you are exporting your XLIFF and Word documents for translation projects. I understand how frustrating that can be. 

I see you have opened a support case and my colleague Carlo will be reaching out to you shortly via email. You are in great hands!

We'll continue the conversation over in the support case. 

Have a great day and happy developing! ✨