If you need to confirm that IE10 is using Flash 10, you'll want to visit a site like supportdetails.com to confirm the Flash version as each browser can use a different Flash version. For example, I use IE10 and have Flash version 12.
I did a quick search through the Windows help pages and found an article about what to do when Flash isn't working in IE 8 (or 9). Looks like you'll want to confirm you're running the 32 bit version of Internet Explorer and then there are some additional help tips to check your add ons and ActiveX filter.
Hi!. It happened to me today. I have been working with articulate storyline 1 last three months everiday. But today, since windows actulization 8.1 64 x , I can not open articulate projets at all.
Neither my laptop or computer. I am a bit deseperated... please help!
There are a few different threads where users are sharing this - but if you've just run into it, it sounds like you've come up against the recent windows update. Please see this article and download Update 3 of Storyline 2 to fix the issue.
I was trying to find more threads, and more info, but search on the support site kept giving me "no results". This was the only thread coming up on Google. Downloading the update now, thanks for the help!
The Storyline 2 update 3 did the trick, but there is still an issue with Storyline 1 Update 7 and the Flash 16 player update on Windows 8.1. Storyline 1 will not open and the Flash 10 player message appears.
As I suspected - Articulate is working on a solution for Storyline 1. If you need to work with it - uninstall Flash player 16 and install Flash Player 15.
I'm in the same boat as Josh. I uninstalled Flash 16 and installed 15, and I'm still receiving the same error. I suppose I need to wait for the fix as well since I meet all other system requirements. If anyone has any suggestions, I'm open to hearing them as I'm on a time crunch to complete a couple projects before Christmas.
Articulate Storyline 1 Update 8 is now available for download. It adds support for the Adobe Flash Player 16 issue detailed in this thread and others. Click here to download the update.
Same here. All is well and balance has been restored to the universe. Storyline 1 is working! Thanks to the Articulate team for pushing out the updates.
Articulate Storyline Doesn't Recognize Flash Player 16 Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 3 for Storyline. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or
I experienced the same issue and updated Storyline so the issue is fixed. However, every time I run Storyline, I get a prompt saying, "Thank you for evaluating Articulate Storyline. 30 days left in your free trial ... (btn) continue your free trial ... or ... (btn) Activate with your serial number.
After activating the software with my serial number, it works fine, but I have to re-activate the software every time I start Storyline. Any suggestions?
20 Replies
Hi Fiach,
If you need to confirm that IE10 is using Flash 10, you'll want to visit a site like supportdetails.com to confirm the Flash version as each browser can use a different Flash version. For example, I use IE10 and have Flash version 12.
Here are the additional system requirements and viewing requirements for Storyline.
Hi Ashley, thanks for responding!
I've checked Supportdetails.com - Using IE10, it says Flash isn't installed, using Firefox, it show Flash 12 installed.
I try to re-install Flash in IE, and I get (on the Adobe page):
"Flash Player is integrated with Internet Explorer in Windows 8.
You do not need to install Flash Player."
So, I click TEST Flash player, and I get:
"Either Flash Player is disabled or ActiveX Filter is ON."
Flash Player doesn't appear in add-ons to enable it, and ActiveX filter is off.
I'm at a loss.
Fiach
Hi Fiach,
I did a quick search through the Windows help pages and found an article about what to do when Flash isn't working in IE 8 (or 9). Looks like you'll want to confirm you're running the 32 bit version of Internet Explorer and then there are some additional help tips to check your add ons and ActiveX filter.
Hi!. It happened to me today. I have been working with articulate storyline 1 last three months everiday. But today, since windows actulization 8.1 64 x , I can not open articulate projets at all.
Neither my laptop or computer. I am a bit deseperated... please help!
Looks like this has now caught me too! Cannot launch Storyline 2. This is the exact message I get (below).
Hi Jose,
There are a few different threads where users are sharing this - but if you've just run into it, it sounds like you've come up against the recent windows update. Please see this article and download Update 3 of Storyline 2 to fix the issue.
I was trying to find more threads, and more info, but search on the support site kept giving me "no results". This was the only thread coming up on Google. Downloading the update now, thanks for the help!
I am having this issue with Presenter 13. Just started today. Is there an update for presenter?
The Storyline 2 update 3 did the trick, but there is still an issue with Storyline 1 Update 7 and the Flash 16 player update on Windows 8.1. Storyline 1 will not open and the Flash 10 player message appears.
Thanks for releasing that updater to Storyline 2.
As I suspected - Articulate is working on a solution for Storyline 1. If you need to work with it - uninstall Flash player 16 and install Flash Player 15.
http://goo.gl/30fSJE
I'm going to wait for the Articulate engineers to work their magic.
I'm in the same boat as Josh. I uninstalled Flash 16 and installed 15, and I'm still receiving the same error. I suppose I need to wait for the fix as well since I meet all other system requirements. If anyone has any suggestions, I'm open to hearing them as I'm on a time crunch to complete a couple projects before Christmas.
Hi Michele! We have not released an update for Presenter 13 yet.
Hi Josh and Tina!
Check out this thread, hopefully that update will be coming soon.
Excellent! Thanks for the update, Leslie!
Hi All,
Articulate Storyline 1 Update 8 is now available for download. It adds support for the Adobe Flash Player 16 issue detailed in this thread and others. Click here to download the update.
The update worked perfectly! Thank you Articulate Support for addressing this issue so quickly. Great job!!
Same here. All is well and balance has been restored to the universe. Storyline 1 is working! Thanks to the Articulate team for pushing out the updates.
Articulate Storyline Doesn't Recognize Flash Player 16
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 3 for Storyline. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or
Download the Storyline 2 Update 3 on the link below.
https://www.articulate.com/products/storyline-2-update.php
Enjoy your day.
Cheers,
Rex
Hi all,
I experienced the same issue and updated Storyline so the issue is fixed. However, every time I run Storyline, I get a prompt saying, "Thank you for evaluating Articulate Storyline. 30 days left in your free trial ... (btn) continue your free trial ... or ... (btn) Activate with your serial number.
After activating the software with my serial number, it works fine, but I have to re-activate the software every time I start Storyline. Any suggestions?
Ed
Hi Ed! We have a few users reporting this issue, and you are welcome to pop in and share with our support team so that they can check your error logs.
This discussion is closed. You can start a new discussion or contact Articulate Support.