Flash Player 16 Issue

We've updated our Spanish and Chinese microsites to allow pass-through to English-only pages that don't exist in the microsites, so if your browser language preference is set to Spanish or Chinese, you should now be able to access the Storyline 1 download page:

Thank you!

Hi Anne and all,

Hi all,

Storyline 2 Update 4 was released Friday, which included a fix for the issue where Quizmaker '09 quizzes couldn't be imported with Flash Player 16 installed. 

To install the latest update for Articulate Storyline 2, use the download link in your product activation email, or download the latest installer here. Updates are free for existing Storyline 2 licensees.

I have Storyline 1 (haven't installed the most recent update yet, though) and  used it this morning and it ran fine.

However, I Just tried to open it and got the error message "Flash Player 10 or higher for Internet Explorer is required...."  I clicked the link and successfully downloaded the Flash update. However I still have the same issue when I try to open Storyline (even after restarting my computer).  

As I mentioned, I hadn't gotten around to updating SL1--is this a possible reason for the issue? More importantly, how to fix? I've read thru thread here, but not being terribly computer savvy, I'm reluctant to start messing with files and programs.

Meanwhile, I'm dead in the water...any help is appreciated! Thanks...

Hi Dave,

Did you update Flash on your system or do the update to Storyline 1?  Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.

To address this issue, we added support for Flash Player 16 in Update 8 for Storyline. If you've done that update and are still having difficulty there may be something else within your system that is interfering so it would be best to troubleshoot this with our Support team. 

The Update 8 worked...Storyline is back up and running. Thanks much!

I am not able to get into Storyline 2, I even tried this with 1.

The problem started yesterday afternoon (before that I was working fine in Storyline 2). I am running Windows 7.

I installed the latest version of Adobe Flash. The agent at Articulate sent me to a download link for the Storyline update that was supposed to be update 3, it redirects me to update 4.

The link redirects me to download/update 4. Which I have already downloaded and it states this after trying to install:

 "Install Failed" Articulate Storyline failed to install.

I am unable to open Storyline because it keeps giving me the Flash install message:

Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline. Would you like to go to a web page to download it now?

I have already downloaded the latest version of Flash on IE and Firefox. I still cannot get into Storyline and I have work that needs to get done. There is a bug in the Storyline package. Please help.

Hi Elizabeth!

I see where you are working with support (case #00452724) and that you sent Error logs to our team. I would advise that you continue to work with them while we get down to the root of your issue.

Hello Storyline

I upgraded my Storyline as you recommend, but it is still not working. Is there any way you can help?

BR, Anne-Mette

Hi Anne-mette! If you are still receiving the Flash error after upgrading your software as recommended, you can reach out to our support team here for further assistance.

HI Magali,

Are you able to update your Articulate software to the latest update? Studio '13, Storyline 1 and Storyline 2, and Replay all have recent updates that fixes the issue with Flash player 16. 

I'm not able to update my Articulate RIGHT NOW...  So I really need a workaround for Windows 7. Please, help me!

Hi Magali,

If you're unable to conduct the update you'll need to look at changing the Flash version installed on your system - I saw earlier in this thread - around page 2, another user shared the following steps for Windows 7:

I was unable to find Flash Player 15 and had to settle for 13 which works (using Windows 7).

1) Uninstall Flash Player 16
2) Locate Flash Player 13 by scrolling down on this url  http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html 
3) Look under the title Flash Player Archives for version 13 and download thefp_13.0.0.259_archive.zip 
4) Extract the files
3) Open the 13_0_r0_259 folder
4) Run the msi "flashplayer13_0r0_259_winax.msi"

Thank you, Ashley!

I will try this.

Just completed the SL1 upgrade and delighted to see that the problem has been fixed. Most grateful for the advice.

Hi there,

I wanted to upgrade to the latest version and downloaded the updated .exe file as mentioned at the top of this post. I saved the file regarding Storyline 1 on my drive and rebooted the computer. But Storyline still does not open and I still get the message "Flasch Player 10 or higher is required".

Could you be so kind to let me know what are the next steps I need to do? To delete the original exe file that is saved in the same folder?

Many thanks for your note.

Best regards

Steph

Glad to hear this worked for you Nick.

Stephanie, if the update did not work for you, please reach out to our support team for more assistance.

Hello! I had this issue come up today after being able to get into Storyline up until last night. I clicked on your Storyline 1 link above and everything seems to be working now, but it's telling me I am in the 30 day trial (when I have already purchased the software). Is there something I need to do to rectify this so that in 30 days it doesn't randomly expire? Thank you!!

Hi Katye,

You'll need to click to activate with your serial number - and the serial number should be prepopulated. If you continue to see the activation message each time you open it, please reach out to our Support team. 

Got it. Thank you, Ashley!

This fix did not work for me. None of them seem to work. I also tried to submit a help ticket, but it will not submit. :(

Hi Michelle,

If you were unable to submit a case using this form, I'd recommend trying in another browser or you're welcome to email our Support team directly at Support@articulate.com.  I'm  not sure which software you're using, but I've heard and seen a number of users who were able to fix this issue by going through the full repair (for example here are the directions for Storyline). 

Ashley - I have uninstalled Flash 16, installed Flash 15, downloaded and installed the patch, and rebooted many times. It still will not work. I was able to submit a case finally, so that's at least something.