Flash Player 16 Issue

I just did this, and SL2 loads, but still no audio files loading. I suspect it's the Flash 16 player issue, and can't uninstall that from IE in Win8.1. So stuck until fix is released. Sure am hoping the audio will return to the files at that point, as deadlines are looming large.

We are working to deliver a standalone update as soon as possible.

Awesome, thanks Brian, much appreciated.

We had IT working on this, they uninstalled Chrome, reinstalled an earlier version of Flash. Storyline 2 still won't open. Has anyone found another work around?

Penny, 

Go uninstall the auto updates from 12/10 and then restart.  This fixed it for me.

1.Control Panel
2. Uninstall Programs
3. View installed updates
4. Uninstall Updates from 12/10
5. Retstart

Hi,

Thanks, but there were no updates from 12/10. We checked. ANy other ideas?

Penny, did you search for update KB3008925. Go to control panel, programs and features, view installed updates (left hand side), find the KB referenced above, uninstall, reboot and try running SL.

Storyline 2 is opening fine for me.  When I run Adobe' version check in Chrome, it shows I have version 16 installed.  When I run the check in Internet Explorer, it shows that I have version 15 installed and need to update.  Internet Explorer is set as my primary browser.

I don't know if this helps but it is additional trouble shooting information.

I am running Studio 13 and installed the updates this morning and now have the same problems.  I will try to remove the "offending" update and see if that helps.  I've got seven courses that need final touches and to be published by the end of the month for our next quarter.  Need some solution ASAP. 

Paul -

Ok... tracked down the update KB30008925 (thanks Dustin!) and uninstalled that specific file which seems to fix the problem.  We have another machine running under Windows 7 and it installed all updates this morning and is not having any issue.  With that, it looks like we are ok for now but there was a brief moment there... 

Paul -

Thanks David, your advice worked for me!

Win 8.1 64 bit (with IE11, which autoupdates Flash).

Someway I was able to downgrade the IE Flash Player to Flash 15 (not sure how I managed to do it, though... ). I then uninstalled update KB3008925, rebooted the PC and SL 2 now loads. I only opened one project to look into it, but everything seems fine. 

Also Studio 13, which had the same issues, now loads correctly and the project I tested seems to be fine. 

Lucky that I was able to do this myself without problems, but wanted to add my experience and thank David and everybody.

A colleague of mine running Win 7 didn't experience any issue. Not sure if he has automatic windows updates, though. 

I did the same and it seems to work now as well.  But I think Akhilesh meant the 8925 windows update.  And like Dustin said, after Articulate provides the patch you can reinstall that update from this link if you are running Windows 8.1 (http://www.microsoft.com/en-us/download/details.aspx?id=45040).  If you are running windows 8 32bit or 64 bit you can just do a search on the Microsoft site at the top right for KB3008925.  This search will bring up different download options depending on the version of operating system you are using.

Patch would be the best option obviously.

I've uninstalled Chrome, uninstalled Flash, re-installed Flash 15, rebooted, and still get the same message.

I tried uninstalling 15, and installing 13 (which actually had a more recent date than 15).  Rebooted.  Still seeing the same message. 

 I downloaded the zip files from Adobe and ran the file indicated in the attached screenshot. It looked like it ran fine, I was asked to accept the license agreement, and it appears to be installed in Control Panel.

Does anyone know if I actually ran the right file?

Hi Anne, 

just a quick reply, don't know your situation or if you already followed other advices from this discussion. 

SL looks for the Flash version in Internet Explorer, not in Chrome, so you should try to downgrade your Flash for Explorer to 15, not your Flash for Chrome.

Anne, that is the correct file. I would leave that at the moment and check on the KB3008925.

1. Go to control panel, programs and features

2. view installed updates (left hand side),

3. find the KB3008925 referenced above,

4. uninstall KB3008925, 

5. reboot and try running SL

That should get you back up and running.

I was unable to find Flash Player 15 and had to settle for 13 which works (using Windows 7). 

1) Uninstall Flash Player 16
2) Locate Flash Player 13 by scrolling down on this url  http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
3) Look under the title Flash Player Archives for version 13 and download the fp_13.0.0.259_archive.zip
4) Extract the files
3) Open the 13_0_r0_259 folder
4) Run the msi "flashplayer13_0r0_259_winax.msi"

So far, so good...hope this helps!

Thanks Karen.  I'm on Windows 7 also (64-bit).    I tried following your step and got an "Error 1722: There is a problem with this Windows Installer package.  A progrm run as part of the setup did not install as expected...."

Glad it worked for you though!

WHERE (link) HOW do you install version 15 ????????????

I’m happy to report that the update to Storyline 2 with Flash Player 16 support is now available. Please upgrade to the latest version of Storyline 2.

Updates for Storyline 1 and other products are in progress.

The first post to install version 15 is a link to uninstall.

Running Windows 8.1 so running flashplayer13_0r0_259_winax.exe will not work as suggested by another post. So where is Version 15???

Hi Robert - I found the old versions at http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

Wow! Thanks Brian, wonderful!

Awesome job Brian and company.

Reinstalled Windows update, updated flash for firefox and still all good.