Flash Player 16 Issue

Hi Everyone, 

Adobe released Adobe Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.

We’re working fast and furiously to fix the issue and will release updates for Storyline 1 and Storyline 2 as soon as humanly possible.

Stay tuned,

Brian Gil

Head of Product Operations

 

*UPDATE* The issue has been resolved for Storyline 2 and Storyline 1. Please upgrade to the latest version of Storyline 2 or Storyline 1 as appropriate. Updates for other products are in progress.

291 Replies
Candace Wallace

Hello All,

We just went through the same issue this morning. We tracked it down to the windows updates that happened yesterday and today. If you go to control panel and uninstall any updates from 12/10 and then restart everything works as it should.

1. Control Panel
2. Uninstall Program
3.View installed updates
4. Delete updates from 12/10
5. Restart Windows

Should work at that point. Hope this helps everyone.

Brent deMoville

Storyline 2 is opening fine for me.  When I run Adobe' version check in Chrome, it shows I have version 16 installed.  When I run the check in Internet Explorer, it shows that I have version 15 installed and need to update.  Internet Explorer is set as my primary browser.

I don't know if this helps but it is additional trouble shooting information.

Paul Foreman

I am running Studio 13 and installed the updates this morning and now have the same problems.  I will try to remove the "offending" update and see if that helps.  I've got seven courses that need final touches and to be published by the end of the month for our next quarter.  Need some solution ASAP. 

Paul -

Paul Foreman

Ok... tracked down the update KB30008925 (thanks Dustin!) and uninstalled that specific file which seems to fix the problem.  We have another machine running under Windows 7 and it installed all updates this morning and is not having any issue.  With that, it looks like we are ok for now but there was a brief moment there... 

Paul -

Massimiliano Ferrari
David Richmond

I traced this back to a Windows KB update installed within the last day, after uninstalling the 8.1 update i was good to go I did not record the KB article but when i was directed to the IE page that showed me how to enable flash (it was already enabled) at the bottom it had 4 updates for windows 8 and 8.1 (32/64 bit) I want to say the kb was KB3008925 but i could be wrong anyway i dowloaded and ran the update it told me I already had that update installed and explicitely gave me the number which I then recorded and uninstalled Bob's your uncle fixed. So for all those running Flash 15 like I am and still getting the error check into that update.

Thanks David, your advice worked for me!

Win 8.1 64 bit (with IE11, which autoupdates Flash).

Someway I was able to downgrade the IE Flash Player to Flash 15 (not sure how I managed to do it, though... ). I then uninstalled update KB3008925, rebooted the PC and SL 2 now loads. I only opened one project to look into it, but everything seems fine. 

Also Studio 13, which had the same issues, now loads correctly and the project I tested seems to be fine. 

Lucky that I was able to do this myself without problems, but wanted to add my experience and thank David and everybody.

Massimiliano Ferrari
Paul Foreman

Ok... tracked down the update KB30008925 (thanks Dustin!) and uninstalled that specific file which seems to fix the problem.  We have another machine running under Windows 7 and it installed all updates this morning and is not having any issue.  With that, it looks like we are ok for now but there was a brief moment there... 

Paul -

A colleague of mine running Win 7 didn't experience any issue. Not sure if he has automatic windows updates, though. 

Patrick Thompson

I did the same and it seems to work now as well.  But I think Akhilesh meant the 8925 windows update.  And like Dustin said, after Articulate provides the patch you can reinstall that update from this link if you are running Windows 8.1 (http://www.microsoft.com/en-us/download/details.aspx?id=45040).  If you are running windows 8 32bit or 64 bit you can just do a search on the Microsoft site at the top right for KB3008925.  This search will bring up different download options depending on the version of operating system you are using.

Patch would be the best option obviously.

Anne Goldenberger

I've uninstalled Chrome, uninstalled Flash, re-installed Flash 15, rebooted, and still get the same message.

I tried uninstalling 15, and installing 13 (which actually had a more recent date than 15).  Rebooted.  Still seeing the same message. 

 I downloaded the zip files from Adobe and ran the file indicated in the attached screenshot. It looked like it ran fine, I was asked to accept the license agreement, and it appears to be installed in Control Panel.

Does anyone know if I actually ran the right file?

 

Dustin Bauman

Anne, that is the correct file. I would leave that at the moment and check on the KB3008925.

1. Go to control panel, programs and features

2. view installed updates (left hand side),

3. find the KB3008925 referenced above,

4. uninstall KB3008925, 

5. reboot and try running SL

That should get you back up and running.

Karen Weinkle

I was unable to find Flash Player 15 and had to settle for 13 which works (using Windows 7). 

1) Uninstall Flash Player 16
2) Locate Flash Player 13 by scrolling down on this url  http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
3) Look under the title Flash Player Archives for version 13 and download the fp_13.0.0.259_archive.zip
4) Extract the files
3) Open the 13_0_r0_259 folder
4) Run the msi "flashplayer13_0r0_259_winax.msi"

So far, so good...hope this helps!