Flash Player 16 Issue

Hi Everyone, 

Adobe released Adobe Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.

We’re working fast and furiously to fix the issue and will release updates for Storyline 1 and Storyline 2 as soon as humanly possible.

Stay tuned,

Brian Gil

Head of Product Operations

 

*UPDATE* The issue has been resolved for Storyline 2 and Storyline 1. Please upgrade to the latest version of Storyline 2 or Storyline 1 as appropriate. Updates for other products are in progress.

287 Replies
Richard Chasin

It seems that the last project I was working on before the WIN updates resulted in a corruption of every audio file in the course. The audio files are there but never load. Resaved file, same thing. I've lost a day of revisions. Am I the only one this has happened to? What could have possibly gone wrong here?

Helen Reid

Days is better than weeks however I'm concerned by the plural to day.  Especially given the SL2 fix is now out and the fix was not day's' from when the issue was found.

I do hope you are giving due attention to your clients who have not yet upgraded to SL2. 

I have tried the workarounds and they have not worked for me (unfortunately).  right now, for me, as every hour passes, I lose $ as I contract.. no work, no payment.

Stephanie Williams

I agree with you Helen.  I too am a contractor and therefore when I am not working I am not getting paid.  It is rather frustrating that SL2 would get the first solution, as many of us who purchased SL1 do not have unlimited budgets and have not yet upgraded. 

Wonder if we can back bill Articulate for the downtime on their product...

 

Helen Reid

Hey Stephanie

Try the fix from Robert.  It worked for me:

Best solution for me on Win 8.1 was removing update KB3008925

1. Control Panel

2. Programs and Features

3. View Installed updates (left side)

4. scroll to Microsoft Windows (header)

5. highlight - Security Update for Microsoft Windows (KB3008925)

6. right-click - uninstall then reboot.