Storyline does not launch

Hi Dennis and welcome to E-Learning Heroes!

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You mentioned that you've already reinstalled.

If you haven't already, please try following the troubleshooting steps outlined in the following article:

Unexpected or Erratic Behavior in Articulate Storyline

Let me know if you see any improvement.

Thanks!

Hi,

The problem keeps popping up.

Sometimes Storyline starts up, sometimes not. Even after following all the steps in the Unexpected or Erratic Behavior in Articulate Storyline article.

We also uninstalled and reinstalled the Flash Player.

I'm getting desperate about this.

Hi there Dennis,

Sorry to hear you're still working with this. Thanks for trying out those suggestions and for the additional information. 

Can you tell me what operating system you're currently running on the machine?

Are you running the administrator profile on the machine or a user profile? Also, if you're running a user profile, does your account have administrative privileges? 

If you haven't already, try running Storyline by right-clicking on the shortcut (either on your desktop or Start screen) and select "Run as administrator". 

If you're still seeing that error message on the crash, are there any additional details in the error? Sometimes, there's a "Details" button or "More" button that will expand and give you more information on what happened. 

I also found your support case (#00381835) and it looks like Miker is requesting some additional information. If you can, please write him back so he can continue working with you.

Thanks!

Hi,

The problem was solved by completely reinstalling the pc.

We didn't find out what the cause was, but we couldn't allow anymore.

Since we are making quite a few software trainings, installing/uninstalling that software is part of the (daily) routine and things tend to get messy in the end.

Thanks for the assistance!

Thanks for the update Dennis and I'm glad everything is back to normal for you.