I have multiple new training projects and see the same "Completed with Exception - Storyline 360 couldn't find translations for 5 string(s)" errors with all projects.
The original training contents are in English. I have exported all contents in MS Word file and localized in Japanese. A missing string error occurs when I import the translated word file into the storyline. All file shows the same "5" missing strings.
I would appreciate it if anyone could assist me with this.
I just ran into this too. Am I correct in assuming that when the file was translated, an ID "row" was removed or the ID was changed, and that was why I got the error message?
I went ahead and created a support case for you so our support engineers can take a look at your project and translation files. Not all errors are caused by the same exact thing, so it will be best if we could take a look at your project files to figure out what's happening. Your case is in good hands!
When translating courses, your Storyline 360 project file and the exported Word document must have the same number of text strings. In other words, don't make any changes to your Storyline 360 project file after exporting it to Word for translation.
If there’s a mismatch between both files when you import the translated Word document back into Storyline 360, you'll see the following “Completed with exceptions” error.
The actual number of exceptions varies based on the number of missing strings.
How to Fix It
To avoid this error, only modify text in the Translation column of the Word document.
However, it’s easy to fix the issue after it occurred! Simply export your Storyline 360 project to Word again, translate the new text strings, and reimport the document.
7 Replies
Hi, Takashi.
Thank you for opening a support case with our engineers! I see you're working with Carlo, so you're in great hands!
Please reach out through the case if you have additional questions.
Is engaging support the best thing to do if this error happens? Is there anything that I should self-check before submitting?
Hi Michael,
I see that you reached out to the support team, and Ronaziel is helping you.
This was probably best for support for such a specific issue since the problem is specific to your translation team.
I just ran into this too. Am I correct in assuming that when the file was translated, an ID "row" was removed or the ID was changed, and that was why I got the error message?
Hello Ann,
I went ahead and created a support case for you so our support engineers can take a look at your project and translation files. Not all errors are caused by the same exact thing, so it will be best if we could take a look at your project files to figure out what's happening. Your case is in good hands!
When translating courses, your Storyline 360 project file and the exported Word document must have the same number of text strings. In other words, don't make any changes to your Storyline 360 project file after exporting it to Word for translation.
If there’s a mismatch between both files when you import the translated Word document back into Storyline 360, you'll see the following “Completed with exceptions” error.
The actual number of exceptions varies based on the number of missing strings.
How to Fix It
To avoid this error, only modify text in the Translation column of the Word document.
However, it’s easy to fix the issue after it occurred! Simply export your Storyline 360 project to Word again, translate the new text strings, and reimport the document.
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Thanks for solution, It works :)