I recently published some draft storyline files to review and got a complaint back from one of the reviewers that there were all these characters missing and things looking distorted when viewing from Explorer (see attached snip for an example). is this just a problem with review or is it likely to be a problem when I publish the final version of the modules as well? Is there anything I can do to fix in review? Or do I have to tell all my reviewers to only use Chrome when reviewing?
Sorry that's happening, thanks for letting us know.
Do you know what version of Explorer they're using? Internet Explorer 11 is supported for Review, so if they're using an older version that may be what's causing this.
I checked with them and it is IE 11 they are using. I am also using IE 11 and it is not happening for me but maybe I see a different view as the author?
Hey again Catherine! Thanks for the additional details here.
Hey there Steve! Sorry you're seeing this too in Firefox, I'm happy to help.
Are you both running the latest updates for Articulate 360? There was an issue fixed in a recent update that sounds similar to what you both are describing. You can check for updates right in the desktop app, take a look over here for reference.
If you're running the latest updates and still seeing this, could you both share one of your .story project files you're seeing this happen in so I can do some testing? You can add it as an attachment right to a thread like this:
Hi, I'm experiencing issues when viewing the storyline course in Internet Explorer. I see the course and it runs but my comments section on the right doesn't show and can't add any comments. I do have the latest version of Storyline. The version of IE I have is 11. Do you know of a reason why I can't see my comments. It works fine in Google Chrome.
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Hey Catherine!
Sorry that's happening, thanks for letting us know.
Do you know what version of Explorer they're using? Internet Explorer 11 is supported for Review, so if they're using an older version that may be what's causing this.
Let me know!
I checked with them and it is IE 11 they are using. I am also using IE 11 and it is not happening for me but maybe I see a different view as the author?
I'm getting the same distortion issues - in Firefox
Hey again Catherine! Thanks for the additional details here.
Hey there Steve! Sorry you're seeing this too in Firefox, I'm happy to help.
Are you both running the latest updates for Articulate 360? There was an issue fixed in a recent update that sounds similar to what you both are describing. You can check for updates right in the desktop app, take a look over here for reference.
If you're running the latest updates and still seeing this, could you both share one of your .story project files you're seeing this happen in so I can do some testing? You can add it as an attachment right to a thread like this:
Keep me posted!
Hi, I'm experiencing issues when viewing the storyline course in Internet Explorer. I see the course and it runs but my comments section on the right doesn't show and can't add any comments. I do have the latest version of Storyline. The version of IE I have is 11. Do you know of a reason why I can't see my comments. It works fine in Google Chrome.
Hey Priscillia!
Sorry you're running into that! Let's get to the bottom of it.
Just to verify- you're uploading your course to Articulate Review and not able to see the comments section on it in IE 11, correct?
If so, would you mind sharing the link to the course? You can do so right here or if you'd prefer- you can share it privately with our team here.
Let me know!
The update seemed to solve it. Thanks
That's great news, Steve! Thanks for letting me know. 😄
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