Throughtout the day while working on my current project, an error report window appeared a number of times informing me to select debug or close the program. Intermittently, I was able to build my project but when trying preview by slide, scene or project, I was not able to do that. Finally, the program froze and I have been unable to close it. I submitted a description of what I experienced. Is there anything else I can do? I'm working against a tight deadline.
I'm sorry to hear about the trouble you're having with this. I know you posted this a few hours ago, were you able to close the program? Also, can you tell me what the error message says, or was it just a generic "something went wrong" message?
If you haven't installed it already, you might want to make sure you have Update 1 installed for Storyline. If you do so and the issue continues, please let me know.
Thank you for responding. I did a forced shutdown of my system and disconnected my computer . . . then re-connected it and everything is working just fine right now. Not certain what the problem was. Error messages started appearing when I created new character states and when I attempted previewing. That does not appear to be a problem at the moment. I’ll keep you apprised of any future developments. I will also install the update. Again, thanks so much.
3 Replies
Hi Linda. Welcome to E-Learning Heroes!
I'm sorry to hear about the trouble you're having with this. I know you posted this a few hours ago, were you able to close the program? Also, can you tell me what the error message says, or was it just a generic "something went wrong" message?
If you haven't installed it already, you might want to make sure you have Update 1 installed for Storyline. If you do so and the issue continues, please let me know.
Thanks, Linda!
Christine
Hi, Christine—
Thank you for responding. I did a forced shutdown of my system and disconnected my computer . . . then re-connected it and everything is working just fine right now. Not certain what the problem was. Error messages started appearing when I created new character states and when I attempted previewing. That does not appear to be a problem at the moment. I’ll keep you apprised of any future developments. I will also install the update. Again, thanks so much.
Linda
Hi Linda,
Glad to hear everything's working for you now. If you run into any other problems, just let us know!
I hope you have a great day
Christine
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