Storyline is not Previewing or Publishing my interaction

Jan 29, 2021

HELP!  I tried to make updates to an existing interaction and it previews and publishes a blank screen.  I have rebooted, uninstalled and reinstalled Storyline, and rebooted a few more times for fun to no avail.  I even recreated the interaction from scratch and it is still behaving like this.  See attached screenshot for what I am talking about.

4 Replies
Ren Gomez

Hi Stephanie,

I'm sorry to hear you're running into preview issues with Storyline! I recommend trying other files or interactions to see if they preview or not.

  • If you don't see this in other interactions, share your .story file with us, and we can take a look to provide further guidance!
  • If you see this across the board in Storyline, we may need to look deeper into the re-installation.

Connect with us by submitting a case, and we'll be happy to help!

Stephanie Frisbey-Roll

I am afraid to touch anything else (that I have completed) in the event I end up breaking it, but I will try to test on again on a brand new file.  This is the file I have been working on, it's the newest (third) version, the other 2 react the same way by publishing nothing.  Thanks for your help!