Forum Discussion

JulioKuramoto's avatar
JulioKuramoto
Community Member
5 years ago

There was an error opening Storyline 360

Hello,

I am having an issues trying to get Storyline 360 to launch after reinstallation.  Here are the things that we have tried to resolve the issue.  Any assistance would be appreciated.  

Uninstalled Articulate 360 Storyline from dashboard (not add/remove programs) > rebooted
Uninstalled Articulate 360 dashboard > rebooted
Scrubbed registry (deleted) for all keys named Storyline + Articulate, also removed Articulate folders under Program Files + Program Data + Users Local > then rebooted machine

Reinstalled Articulate 360 > rebooted
Installed Storyline 360 from dashboard > rebooted


Launched Storylin360 and error still comes up "There was an error opening Storyline 360", application splash screen comes up and then goes away, application will not launch

storyline 360

3 Replies

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    5 years ago

    Hi Julio and welcome to E-Learning Heroes 😊 

    Thanks for reaching out and sharing what you are experiencing when logging in.

    I have opened up a case on your behalf and sent along an initial e-mail so that we can get to the bottom of what's happening.

  • AzeezSangwa's avatar
    AzeezSangwa
    Community Member
    3 years ago

    Hi Leslie,

    Was the above query resolved? I have the problem. I can't launch Storyline. The same error message [There was an error opening Storyline 360] pops up every time I try to launch the app.

    Regards

    Azeez 

    • Clara_Suntinger's avatar
      Clara_Suntinger
      Staff
      3 years ago

      Hi Azeez

      Sorry you're running into this error message! 

      The first thing I'd recommend is doing a simple repair of Storyline 360!

      If this doesn't do the trick, we'll want to call on our Support Engineers for further troubleshooting. You can submit a case by using this link.

      Please keep us updated so we can find the fix!