I'm running a course on the OLM and upon exit I receive an error, see the attached. The error has occured after building click and reveal interactions into the course. We are using IE8 in Enterprise Mode as our default browser. Any help would be great!
Welcome, Mark! You came to the right place for help.
First, let's test the course in another LMS environment, to be sure there's nothing wrong with the Storyline course. A quick and easy way to do that is to upload it to SCORM Cloud, a free industry-standard tool for LMS testing.
If the course works as expected in SCORM Cloud, then the issue is related to the Oracle LMS. If the problem is reproducible there, it's on us.
If you need a hand with testing, I welcome you to share the .story file with us here or you can send it to our Support Team privately here. We're ready to help!
Hi there, Mark. That's a great clue that it is working well in SCORM Cloud. Have you shared the above error message and debug log with Oracle? Are they aware that the course works in SCORM Cloud? I'm curious if they can lend you some insight!
5 Replies
Welcome, Mark! You came to the right place for help.
First, let's test the course in another LMS environment, to be sure there's nothing wrong with the Storyline course. A quick and easy way to do that is to upload it to SCORM Cloud, a free industry-standard tool for LMS testing.
If the course works as expected in SCORM Cloud, then the issue is related to the Oracle LMS. If the problem is reproducible there, it's on us.
If you need a hand with testing, I welcome you to share the .story file with us here or you can send it to our Support Team privately here. We're ready to help!
Hi Katie, could you please have a look at the Storyline file attached? Many thanks!
P.S. I've also tested the course in Scorm Cloud and found no issues.
Hi there, Mark. That's a great clue that it is working well in SCORM Cloud. Have you shared the above error message and debug log with Oracle? Are they aware that the course works in SCORM Cloud? I'm curious if they can lend you some insight!
Oracle is Java and all that.
You looked at updating your java?
Do you get it in another browser such as google chrome?
Firefox is a good testing browser as it is independent of "internet settings" from IE etc.
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