If it's only happening for a single user, it may very well be how they're viewing it (the version of the browser they're using, Flash, etc). I'd be happy to take a look, if you can share a link to the course. Or, if you would like to have the tech team take a look at the files, please submit a support case with your .story file.
Thanks Christine-- if you could pm me with your email address, I can set up access (I can't make link public)-- or, since you are staff, we host on Articulate Online and that link is here, so presumably you can have a look?:
I'm able to access the account information, but not the content. So, I could check your status, but I can't log in to view the content you have without the log in information. Keep in mind, however, that all I could do is launch the content and see if it runs on my system (and my vast collection of web browsers :)). You're more than welcome to send me a PM with the information, though, if you'd just like me to take a look.
In regards to the user that's having this issue, were you able to get information back from them about their system? It would be helpful to know what browser, operating system and version of Flash they're using to view the content. Also, can you ask them what happens when they try to view the videos or listen to the audio? The more information we have, the better!
4 Replies
Good morning Bud,
If it's only happening for a single user, it may very well be how they're viewing it (the version of the browser they're using, Flash, etc). I'd be happy to take a look, if you can share a link to the course. Or, if you would like to have the tech team take a look at the files, please submit a support case with your .story file.
Thanks!
Thanks Christine-- if you could pm me with your email address, I can set up access (I can't make link public)-- or, since you are staff, we host on Articulate Online and that link is here, so presumably you can have a look?:
http://digital-chameleon.articulate-online.com/Content/Manage.aspx?Cust=46606&DocumentID=00882365-f7e9-4e64-8b78-c7534a964991
Barring all that, I can send the .story file-- tks!
Hi Bud
I'm able to access the account information, but not the content. So, I could check your status, but I can't log in to view the content you have without the log in information. Keep in mind, however, that all I could do is launch the content and see if it runs on my system (and my vast collection of web browsers :)). You're more than welcome to send me a PM with the information, though, if you'd just like me to take a look.
In regards to the user that's having this issue, were you able to get information back from them about their system? It would be helpful to know what browser, operating system and version of Flash they're using to view the content. Also, can you ask them what happens when they try to view the videos or listen to the audio? The more information we have, the better!
Thanks again, Bud!
Scratch that - I just found your case (00306221)!
I'll follow along with the progress. Thanks!
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