I am using the free trial of Storyline. It has been working beautifully for a few weeks, but now I am suddenly unable to launch the application. When I try to launch Storyline the launch window comes up and stays stuck initializing commands, never progressing. In my task manager I can see that Storyling.exe is processing, but the application just never boots up past the initializing commands launch window. Rebooting hasn't resolved the issue. Any suggestions? Thanks.
If you're experiencing unexpected behavior in Articulate Storyline, I'd recommend following the steps in this article. Please let us know if the problem persists!
I followed the article in running the repair tool in the Storyline installer, that did not resolve the issue. I also did a complete uninstall and new install of the application, that also did not resolve the issue.
After sending my system files to the Articulate support team they determined that my computer was unstable and needed to be looked over and repaired before Storyline would be able to function normally again. I have just received a new computer and have been trying to run Storyline. The install was successful and the Storyline was able to launch normally, however (and I believe this is what happened before on the old computer) after I installed our company library of fonts Storyline has stopped launching once again. It is stuck on the splash window indicating that it is initializing commands, same as before.
Another bit to note,
When Storyline was launching successfully on the new computer (prior to installing the fonts) whenever I attempted to use the text tool I got a window telling me that my available memory was too low and Storyline would then crash. I followed the Articulate suggestion of downloading the version 4 update, but it has not resolved my problem and I continued to get the low memory message.
I am having the same issue with Storyline 360. I have uninstalled both Storyline and Articulate 360 an reinstalled and it stops working on the Initializing Commands screen.
This occurs if I open Storyline from a saved file on my desktop or from Articulate 360.
I'm so sorry that's happening, thanks for letting us know about it.
I see that you've already reached out to our Support Engineers which was the perfect move. Your case has been escalated, and they'll be reaching out to you soon to get this resolved. You're in great hands!
I'll be keeping an eye on your case too, as this is something I haven't come across with Storyline 360 and I'm curious to the cause.
I'm also having the same problem with Storyline 3. First encountered it at the end of last week, after not having had any launching issue prior. It's happening to versions installed on both my work and home computers. One computer has Windows 10 Enterprise OS, while the other has Windows 10 Pro.
Having launch failures for both Storyline 3 and Storyline 360. Tried the reinstall fix multiple times but nothing. I am using Windows 7 through VMware on my mac. Only thing that works in Storyline 2. Need help.
No error, just the loading window and then it closes and nothing happens. I have a project I need to deliver this week and neither Storyline 3 or 360 are launching. Please help
Thanks for those details- so sorry that this is slowing you down.
You mentioned reinstalling so just to verify- did you use the steps here for Storyline 3 and Storyline 360? It looks like they resolved this issue for other users so I wanted to make sure.
If you've run through those and you're still having this happen, let me know and I'll have one of our Support Engineers reach out to you directly to continue investigating this one-on-one!
Hello - I am having the same issue. However mine is stuck on the "signing into Articulate 360" phase.. sometimes it will open, but takes about 10+ goes.Any suggestions?
20 Replies
Good Morning, Matt.
If you're experiencing unexpected behavior in Articulate Storyline, I'd recommend following the steps in this article. Please let us know if the problem persists!
Thanks for the prompt response, Justin.
I followed the article in running the repair tool in the Storyline installer, that did not resolve the issue. I also did a complete uninstall and new install of the application, that also did not resolve the issue.
Here is information on my machine:
Windows 7 Professional 32bit SP1
Intel i5 2.40Ghz
4gb RAM
Hello again, Matt.
Please manually gather and zip the following files:
%SystemRoot%\System32\Winevt\Logs\Application.evtx
%SystemRoot%\System32\Winevt\Logs\System.evtx
Please upload the zipped evtx files here and we'll take a closer look. Thanks!
Files sent. Thanks, Justin. I hope I get a response soon. I'm dead in the water!
I'm back!
After sending my system files to the Articulate support team they determined that my computer was unstable and needed to be looked over and repaired before Storyline would be able to function normally again. I have just received a new computer and have been trying to run Storyline. The install was successful and the Storyline was able to launch normally, however (and I believe this is what happened before on the old computer) after I installed our company library of fonts Storyline has stopped launching once again. It is stuck on the splash window indicating that it is initializing commands, same as before.
Another bit to note,
When Storyline was launching successfully on the new computer (prior to installing the fonts) whenever I attempted to use the text tool I got a window telling me that my available memory was too low and Storyline would then crash. I followed the Articulate suggestion of downloading the version 4 update, but it has not resolved my problem and I continued to get the low memory message.
Thanks for the update, Matt.
Please be sure to share this information with Regil so that he can continue to assist you with your Support Case. Thanks again!
I am having the same issue with Storyline 360. I have uninstalled both Storyline and Articulate 360 an reinstalled and it stops working on the Initializing Commands screen.
This occurs if I open Storyline from a saved file on my desktop or from Articulate 360.
Please help me!
Hey Ashley!
I'm so sorry that's happening, thanks for letting us know about it.
I see that you've already reached out to our Support Engineers which was the perfect move. Your case has been escalated, and they'll be reaching out to you soon to get this resolved. You're in great hands!
I'll be keeping an eye on your case too, as this is something I haven't come across with Storyline 360 and I'm curious to the cause.
Hello,
Im having the same problem with storyline 3
Please help me
Hey Yael,
I'm sorry that's happening! I looked into Ashley's case and it was advised that she repair her software.
Try running through these steps for Storyline 3 and let me know if that does the trick!
I'm also having the same problem with Storyline 3. First encountered it at the end of last week, after not having had any launching issue prior. It's happening to versions installed on both my work and home computers. One computer has Windows 10 Enterprise OS, while the other has Windows 10 Pro.
Just did the reinstall fix, and that worked.
Happy to hear that, Tim-- thanks for the update!
Don't hesitate to reach back out if you run into any other hiccups ☺️
Having launch failures for both Storyline 3 and Storyline 360. Tried the reinstall fix multiple times but nothing. I am using Windows 7 through VMware on my mac. Only thing that works in Storyline 2. Need help.
I'm so sorry that's happening Kashan, let's get you back up and running!
Are you receiving an error message when trying to launch Storyline 3 and Storyline 360? If so, can you share a screenshot of what you're seeing here?
Keep me posted!
Hi,
No error, just the loading window and then it closes and nothing happens. I have a project I need to deliver this week and neither Storyline 3 or 360 are launching. Please help
It shows me a window with "Initializing components..." messgae and then closes, and nothing happens.
Hey Kashan!
Thanks for those details- so sorry that this is slowing you down.
You mentioned reinstalling so just to verify- did you use the steps here for Storyline 3 and Storyline 360? It looks like they resolved this issue for other users so I wanted to make sure.
If you've run through those and you're still having this happen, let me know and I'll have one of our Support Engineers reach out to you directly to continue investigating this one-on-one!
Hello - I am having the same issue. However mine is stuck on the "signing into Articulate 360" phase.. sometimes it will open, but takes about 10+ goes.Any suggestions?
Hello Amy and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know that you're running into a similar issue.
We have some common reasons that you may have trouble during the sign-in process that are covered in our documentation here.
I would recommend following the instructions here to be sure that your Storyline software is working as expected.
Let us know if that does the trick for you.
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