Hi, I have emailed support on this over a month ago but haven't got a response yet. I am unable to export (publish) to Word as it keeps coming up with an error screen (with option to Submit) - again no response from this either.
Sorry to hear that you didn't receive any response from us. I checked opened tickets associated with your email address but I didn't find any, so I went ahead and open a support ticket on your behalf. A member of our support team will be in touch with you shortly!
4 Replies
Hi Babita
Are you working from a local drive or network drive?
Have you tried doing a repair of storyline?
Hi Wendy, i am working locally.
I have not tried the repair in storyline, will try that and let you know.
ok the repair feature seems tricky as i don't have admin access to reinstall so this is probably not the best route to fix it.
Hi Babita,
Sorry to hear that you didn't receive any response from us. I checked opened tickets associated with your email address but I didn't find any, so I went ahead and open a support ticket on your behalf. A member of our support team will be in touch with you shortly!