Storyline not recording microphone Jan 26, 2023 By Ari Avivi Anyone else have this issue. I am trying to narrate a screen recording but for some reason the audio isn't recording. The mic is in the list and selected, but it is not bringing in any audio. No levels are even showing on the mic when i set up the recording. It works fine if i just do an insert audio from mic, just not with the screen recording for some reason. Any suggestions?
Kelly Auner Staff over 1 year ago01/26/23 at 3:36 pm (UTC) Hi Ari, I'm sorry to hear that you're experiencing this issue! It could be that Windows doesn't recognize your microphone. Please try these steps, and let me know if that does the trick!
Ari Avivi Author over 1 year ago01/26/23 at 4:44 pm (UTC) Nope, doesn't do the trick and the screen shots in that tutorial seem to be out of date for windows 10. the odd thing is it recognizes it for doing just an audio from mic recording but not with the screen recording part.
Luciana Piazza Staff over 1 year ago01/26/23 at 7:11 pm (UTC) Hi Ari, Sorry to hear you're running into this issue. Thanks for letting us know additional details about when the audio seems to be cutting out. I have a couple of workarounds for you to attempt on your end: If you haven't tried it already, I'd recommend conducting a repair of Storyline 360. We have just released the latest Storyline 360 version 72 (Build 3.72.29654.0) this week. - I'd recommend updating your software to the latest version. You'll find our step-by-step instructions here. Please let us know if that works. If not, I'd suggest working with our Support Engineers directly within a support case so we can investigate further. I hope this helps!
Jose Tansengco Staff Ari Avivi over 1 year ago01/27/23 at 5:32 pm (UTC) Hi Ari, Good call on opening a support case. You're in good hands with my colleague Georvy, so we'll continue this conversation there!
5 Replies
Hi Ari,
I'm sorry to hear that you're experiencing this issue! It could be that Windows doesn't recognize your microphone. Please try these steps, and let me know if that does the trick!
Nope, doesn't do the trick and the screen shots in that tutorial seem to be out of date for windows 10.
the odd thing is it recognizes it for doing just an audio from mic recording but not with the screen recording part.
Hi Ari,
Sorry to hear you're running into this issue. Thanks for letting us know additional details about when the audio seems to be cutting out.
I have a couple of workarounds for you to attempt on your end:
- I'd recommend updating your software to the latest version. You'll find our step-by-step instructions here.
Please let us know if that works. If not, I'd suggest working with our Support Engineers directly within a support case so we can investigate further.
I hope this helps!
None of those solutions worked.
Hi Ari,
Good call on opening a support case. You're in good hands with my colleague Georvy, so we'll continue this conversation there!