I'm having some issues with the Storyline Player. Every time I select it, the whole application freezes. When I keep clicking on ESC, I can get out of the freeze mode. However, no matter what I do, I cannot get the player function to work. Any tips on this? Thanks
We'd be glad to investigate further if the steps above don't help. You may share your Storyline project in a support case so our Support Engineers can take a look!
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Hi Christin,
I'm happy to help troubleshoot! We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline.
Storyline 360: How to Fix Unexpected or Erratic Behavior
We'd be glad to investigate further if the steps above don't help. You may share your Storyline project in a support case so our Support Engineers can take a look!
SUBMIT A SUPPORT CASE