Storyline Player

Nov 18, 2022

I'm having some issues with the Storyline Player. Every time I select it, the whole application freezes. When I keep clicking on ESC, I can get out of the freeze mode. However, no matter what I do, I cannot get the player function to work. Any tips on this? Thanks

1 Reply
Eric Santos

Hi Christin,

I'm happy to help troubleshoot! We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline.

Storyline 360: How to Fix Unexpected or Erratic Behavior

We'd be glad to investigate further if the steps above don't help. You may share your Storyline project in a support case so our Support Engineers can take a look!