Storyline problem

Hi Chetana,

Thanks for reaching out here and sharing that error. It typically indicates that Storyline is crashing, so I think we'd want to confirm you are working as described here and have you run through the repair steps. 

If the behavior still persists, I'll want to have you pull the error logs as described here and send along to our Support team. 

Thanks for the reply. Yes, I have been working as stated in the page. Do
you think I should go ahead and repair as stated under the repair link?

Please suggest.

Regards
Chetana

Hi Chetana,

I'd look at the repair steps and then pull the error logs as described. Once you're able to gather those and send to our team they can investigate a bit further what may be happening. 

Hi Ashley,

Thanks for the help. My IT head downloaded the sl2Logs.zip file and executed on my system (run as administrator) . After that everything is running fine. 

do you want me to list down the repair steps and send them to you? I am a non technical person. Can you please help me as to what exactly I need to do?

How do I send the error Logs? Please help.

Regards

Chetana

Hi Chetana,

If you've pulled the error logs you'll want to visit this link:https://www.articulate.com/support/contact/submit.php  and upload the ArticulateLogFiles.zip that is what our team will take a look at and utilize to figure out what may have occurred.

You mentioned that after running the system logs, everything is working fine again? So perhaps it just needed to be run as an administrator? Is Storyline working as expected now - if so, you may not need to run through the entire repair steps. 

Yes Ashley, Storyline is working fine now.

Regards
Chetana

Thanks for the update Chetana and if you run into any issues again, please let us know. 

Sure Ashley.