Storyline Question Spinning Wheel Error

Nov 23, 2016

A learner was having trouble submitting a quiz question in our course. I went it to see what was happening and every time an area outside the hotspots is clicked, a spinning glowing wheel pops up on the screen. I don't know if this has anything to do with why he cannot submit the answer, but has anyone encountered this before? It is in the top right corner of the attached picture.

3 Replies
Alyssa Gomez

Hi there Bethany! So sorry to hear that you're learner is running into this! A few questions to narrow down what could be causing the issue:

  1. Is the learning viewing the course with Flash or HTML5? 
  2. What browser is the learner using? A list of supported browsers can be found here.
  3. What version of Storyline was the course created in?

Once I have a bit more information, I'll be able to investigate further. Thanks in advance!

Alyssa Gomez

Hi Bethany,

Thanks for popping back in with those details.  You may want to look at testing it in another environment such as SCORM Cloud which is an industry standard for LMS testing. This will tell you if the issue is due to your course or limited to your LMS. You can review the directions here to help you go through that testing. 

If you'd like help with that testing, you're welcome to share your file here by clicking the Add Attachment button, or you can send it privately by way of this form. 

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