Storyline Quiz Results - Only Reporting 1st Attempt Results in LMS

Sep 13, 2023

I built a quiz in storyline 360. The quiz is setup so that the user is given one Retry (1 additional attempt). In Storyline reporting is setup as Scorm 1.2, passed/failed.

LMS is recording only the first pass/fail and not the second pass/fail. In other words:

1. If user pass on the first try, LMS records the pass. GREAT!

2. If user fails on the first try, LMS records the failure. GREAT!

3. If user fails on the first try, and fails on the second try, the second failure is not reporting, only the first failure is reported.

4. If user fails on the first try and then passes on the second try, the failure from the first try is recorded in LMS and not the pass. The pass should be reported.

What is causing this issue and how do I fix it? Please provide step by step instructions to fix because I am lost at this point. Thanks

10 Replies

Tamster 123
Author

7 months ago09/24/23 at 4:28 am (UTC)

Any suggestions anyone?

Phil Mayor
Hero

7 months ago09/25/23 at 6:58 am (UTC)

Fail is often the point some LMSs stop recording results. This is why attempts is better managed in the LMS rather than the course. Have you tested in scormcloud does the same thing happen?

Luciana Piazza
Staff

7 months ago09/25/23 at 3:17 pm (UTC)

Hi Tamster!

Just in case you haven't tested in SCORM Cloud before, I wanted to follow up on Phil's reply with an article that helps you walk through the steps to utilize this for your course.

Here's the link:

How to Troubleshoot Your LMS with SCORM Cloud

Please let us know if you have any other questions!

Tamster 123
Author

7 months ago09/30/23 at 4:45 pm (UTC)

Thanks for responding, i have tried everything. What do you recommend if the LMS does not record the second retry failure? Any guidance would be helpful. I submitted a case but never heard back. Thanks

Tamster 123
Author

7 months ago09/30/23 at 4:46 pm (UTC)

Is there a specific trigger that I need to add because I am lost at this point and really need to get my project completed asap. Thanks

Phil Mayor
Hero

7 months ago10/01/23 at 11:18 am (UTC)

Fail typically stops the LMS accepting another score, I would try Passed/incomplete

Tamster 123
Author

7 months ago10/02/23 at 7:51 pm (UTC)

Okay I will try passed/incomplete and let you what happens. thanks

Tamster 123
Author

7 months ago10/06/23 at 5:40 pm (UTC)

Tried passed/incomplete and it looks like the LMS records the pass but not the incomplete. After the 2nd attempt i would like to see the incomplete recorded in the LMS on the history page. Any other suggestions Phil?

Tamster 123
Author

7 months ago10/06/23 at 9:10 pm (UTC)

Completed/Failed is working - Finally problem resolved! OMG! After months of trial and error!

I hope this post helps others who are struggling for answers!

If the user passes the quiz on the first attempt, a completion is recorded in the LMS which is perfect! When the user fails on the first attempt, they can click the retry button to try again and the first failure attempt result is not recorded which is great. On the second attempt the completion or incompletion is recorded in the LMS based on if the user passed on the second attempt or failed. If they pass a completion is recorded and if they fail an incompletion is recorded in the LMS.

Scorm 1.2

Added triggers:

-Failure layer = Submit results when the timeline ends on this layer if attempts value = 1

-Success layer = Submit results when the time ends on this layer

Added object triggers:

-Exit course button = Submit results when user clicks the Exit Course button

-Retry button - disable after 1 attempt.

-Reset results when user clicks on the retry button (retry only incorrect questions)

-Review button (to review questions and correct/ incorrect answers)