Storyline's loading "spinner" - how do I ensure it appears?

OK - In dealing with another issue (i.e., HTML5 content on iPads loading very slow...see thread here), I am trying to do a sort of workaround and I could use some help.

I have created custom previous/next buttons. When running the course on the iPad (HTML5 version), and I click my custom next button - it shows my "selected" state, and the current slide just sits there...seemingly loading the next screen (which takes 10-15 seconds). However, I have no way to tell that anything is happening for those 10 seconds...it just sits on the current screen and it looks frozen. The loading "spinner" does not appear. 

As a workaround, I created a new layer that has the word "Loading" on it, and now my next button takes users to that layer, which is set to advance when the timeline ends. I'd rather not have to do this workaround. 

In a couple other courses I created (also HTML5 on iPad), the loading spinner DOES work when going from one slide to another for some reason. On those courses, I used the native previous/next buttons...is that why the loading spinner works for those courses and not my new one with custom previous/next buttons??

Anyone know? 

Thanks... 

3 Replies
Peter Anderson

Hi Chad,

We'd love to take a closer look at what might be going on with your course. Would you be able to share your .story file with us for a more thorough inspection? If what you're experiencing is a bug, it would be a huge help for us to be able to get it documented and fixed for future builds. Thanks for the help

Peter Anderson

Hi Cathy!

Are you referring to HTML5 versions for iPad? Currently, Mobile Safari has some inherent limitations, including slow-loading slides, that will hopefully be improved as HTML5 matures. Typically, the slow-loading behavior is exacerbated by media-heavy content, like large images, video, and / or audio. 

Feel free to let our development team know that you'd love to see a "next slide loading"-type feature in future versions. Thanks for the input!