storyline: seekbar on video slides not working when published.

Nov 30, 2018

I have a seekbar on all slides and all work except the slides with video. Seekbar does not seek, but rather just moves the line along and starts at the beginning of the video no matter where you move the bar. This happens for 1st entry of slide and for revisit. When the timeline ends, the video ends also, no matter where it is in the video. Other slides have audio only and seekbar works fine.

My player defaults are for seekbar to work. I have published it with the player default for video slides and I have published with custom for just those slides with seekbar enabled (but player defaults still have seekbar).

The most frustrating thing is that it works fine when I preview, but then doesn't work when published. I am publishing to Articulate on-line.

I feel that I need to put in a support ticket, but I am not sure how this is done either. Can anyone help me with this also?

28 Replies

Nedim Ramic

7 months ago10/12/23 at 4:26 pm (UTC)

Sure. See the attached .story file. I was only trying to reproduce what Ashleigh reported earlier in this thread. My point was not to use "Jump to next slide when media completes" trigger in this scenario as it appears that the video will most likely end sooner causing the player timeline being stuck or not complete ("read-only") upon revisiting the slide even though both the video and the timeline have the same time duration. Again, this behavior is inconsistent and unpredictable where the same slide would sometimes work just fine while the next video slide would produce this issue and vice versa.

video_vs_timeline_issue.story

7 months ago10/13/23 at 7:27 pm (UTC)

Hi Nedim!

Happy to jump in here!

Thank you for sharing the sample file. After testing it on my end (Storyline 360 version 3.80.31058.0 via Windows Parallels on a Mac M1) I was unable to reproduce the intermittent behavior you encountered. During preview, and after publishing the file to Review 360 I was consistently able to scrub the seek bar after returning to a slide that contained a video.

Here's a quick Peek sharing the results!

I'm curious if following the steps outlined in this article would improve the behavior for you. If the problem persists, please let us know and we'd be happy to investigate this further!