Storyline stalling


I have a 25 slide module that stalls; I can't preview anything, publish, or even look at the player controls.  When I try to preview, the progress bar gets stuck before the end.  When I try to publish it, the progress bar moves slowly and then returns to the dialogue box.  When I click on the player control icon it gives me the message "it is strongly recommended that you close any unneeded applications and save your project".  Has anyone had this happen?


10 Replies
Christine Hendrickson

Hi Linda,

If it's a large file, I wonder if this is related to the file itself, or something else.

First, please make sure you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Does this happen with any other project files? If this is only happening for one particular project, it might help to import the slides into a new, blank Storyline file. 

Here's more information on importing from an existing course:

Importing from Another Storyline Project

Let me know if you see any improvement.


Josh Uhlig

It sounds like your computer was out of memory.  You could try rebooting and trying again without opening any other applications, or you could try it on a computer with a better processor/memory.  I have a decent computer, and it only freezes up like that if I have had the application open most of the day along with running other applications as I work.  You might also want to check your system against the reccomended system requirements.

Linda Lorenzetti

It's not a huge file, I have one engage tabbed page with three short videos on it., the rest is all photos and text.    I tried removing the engage page, but it made no difference.  I had it saved on our work network drive and then tried saving it on my local C drive - no difference.  This is the first time that I've had this happen.  The path characters are not too long, this is the last module of 8 saved in the same location.  Other modules were longer, but I had no problem with them.

Maybe my computer just has a bad case of the Mondays : ).  I'll try again tomorrow, if I still have problems, I'll try importing it.

Thanks for your input.

Christine Hendrickson

Hi Linda,

Sorry to hear this is still causing trouble for you. Did the same thing happen on your coworker's side, yours, or both? 

Are either of you trying to access the project off of an external source, by any chance? As I mentioned earlier, you might want to make sure you're working locally. So, if you send the project to someone else, make sure they have it on their hard drive before they start working on the project.

If both of you are working locally with the file, we may want to take a look at what's happening with it.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks Linda!

Christine Hendrickson

Good morning Linda! I hope you had a happy 4th! :)

I was checking in on your case today and it's been a while since there was an update. Just wanted to reach out to you and see if Sid's last suggestion fixed the problem for you. 

If you're still having trouble, please let us know.

Thanks and have a great day!