Struggle with using a .storytemplate-file

Oct 10, 2017

Dear all,

a colleague of mine created a .storytemplate-file (from an initial story.file and not by using teamslides). I have problems in opening the .storytemplate-file; it doesn't work at all. I attach the error message i received.

I tried to open the .storytemplate-file on another computer and it works without any problems. I think the problem stays with my computer or is related to my storyline-settings. Is that possbile? Has anyone experience with a same or similar problem and could help?

I am also confused about the error message: the heading says "exception with power-point import" but, I tried nothing with using power point.

Thank you in advance for your help.

Best, Katja

171010_error_message.PNG

5 Replies

Leslie McKerchie
Staff

over 6 years ago10/11/17 at 4:32 pm (UTC)

Hello Katja!

Sorry to hear that you are having difficulty with using a template file. I'd love to help you out with that.

Are you saving the file locally and then importing as the documentation here instructs?

Katja Lehmann
Author

over 6 years ago10/13/17 at 9:16 am (UTC)

Hello Leslie,

thanks for your response. Meanwhile I could solve the problem on my own. My local hard drive did not has enough capacity to save the .storytemplate-file on the "Storyline Templates"-folder that is automatically created when opening a template. At least this was my explanation and after cleaning my local hard drive it works.

But, anyway thanks for your response, which i really appreciated.