Has anyone else been having problems uploading to Tempshare in the past couple weeks? Both yesterday and today, I have tried to upload multiple files from Storyline 2 into Tempshare for testing and it stops at either 4% or 8%. These files are no more than 6 MB.
Sorry for the trouble you've run into! Can you let me know what version of Storyline you're publishing with? If you're using Storyline 3 or Storyline 360, you'll need to include the Flash output as a part of your publish process.
If you strictly need HTML5-Only courses from Storyline 3/360 follow these steps before uploading:
duplicate the story_html5.html file and,
rename it to story_flash.html.
Then, zip the folder using the button on the publish successful window and upload it.
Tempshare looks for that flash file, so this just tricks Tempshare into thinking it's there. You'll also want to check that you're using the Zip option on the Publish window vs. zipping it yourself:
I have tried two browsers and my upload of the course stops at 7%. I had the same issue mid December. I came back a few days later and it allowed me to fully upload. I have amends to make to the course and have carried these out. Published the course again. Uploaded. It will only load again to 7% any assistance would be create. thank you
* What version/update of Storyline are you using?
Storyline 2
* Did you publish for Flash and HTML5?
HTML5
* What browser are you using?
Tried Explorer 11 and Google Chrome
* How big is your zip file? The maximum size is 500MB
7834KB and zipped 2977KB
Cofion/Regards
[ncc-logo]
Jane Westwood
• 01633 210 419
Thank you for sharing that information! In regards to the version of Storyline, that can be located within Storyline 2 by clicking on the Help tab, then clicking on About Articulate Storyline:
Would you be able to share your .story file for further troubleshooting? You can share files in this thread, or you’re always welcome to share it privately here. We'll let you know our findings and will delete it after having a closer look.
I have tried to upload the file using the link but the blue upload file button, when I place my mouse over it gives me a red circle, white background with a red line - like a no entry sign
[cid:image001.png@01D5D2CD.1AB8B960]
Jane Westwood
HR & OD Business Partner / Partner Busnes AD & DS
Pobl a Newid Busnes / People & Business Change
Cyngor Dinas Casnewydd / Newport City Council
Mae'r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu ? chi yn ?l eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.
The Council welcomes correspondence in English or Welsh or both, and will respond to you according to your preference. Corresponding in Welsh will not lead to delay.
Disclaimer/Ymwadiad
This email contains information intended for the addressee only and may be confidential, the subject of legal or professional privilege, or be otherwise protected from disclosure. If you are not the intended recipient of this message, please notify the sender immediately and do not disclose, distribute or copy the email to any other party. This email and any attached file are the property of Newport City Council.
When you email Newport City Council, you consent to the Council monitoring and reading any such emails for the purposes of security and legislative compliance. For the full disclaimer please access http://www.newport.gov.uk/disclaimer.
Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu broffesiynol, neu fel arall wedi'i diogelu rhag cael ei rhyddhau. Os nad chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal ? rhoi gwybod i'r anfonwr ar unwaith a pheidio ? datgelu, dosbarthu neu gop?o'r e-bost i unrhyw barti arall. Mae'r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo i Gyngor Dinas Casnewydd.
Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio i'r Cyngor fonitro a darllen unrhyw e-byst o'r fath at ddibenion cydymffurfio ? diogelwch ac ? deddfwriaeth. I weld yr ymwadiad llawn ewch i http://www.newport.gov.uk/ymwadiad
Sorry for the trouble with tempshare, and now our Support case form!
I think you tried to include an image here for us, but it looks like you responded to the E-Learning Heroes notification via email and any attachments won't come through. Your signature does come through, so if you need to update that you can by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
As for the file, what browser were you trying to upload it in? I'd test another browser and some good ones to use are Chrome, Safari, Firefox or Edge. If you're still having trouble, could you try connecting with our Support Team directly and they can share some other options for how you can get a file to us?
33 Replies
Hi Maggie,
Sorry for the trouble you've run into! Can you let me know what version of Storyline you're publishing with? If you're using Storyline 3 or Storyline 360, you'll need to include the Flash output as a part of your publish process.
If you strictly need HTML5-Only courses from Storyline 3/360 follow these steps before uploading:
story_html5.htmlfile and,story_flash.html.Tempshare looks for that flash file, so this just tricks Tempshare into thinking it's there. You'll also want to check that you're using the Zip option on the Publish window vs. zipping it yourself:
Let us know if you need anything else!
Afternoon
I have tried two browsers and my upload of the course stops at 7%. I had the same issue mid December. I came back a few days later and it allowed me to fully upload. I have amends to make to the course and have carried these out. Published the course again. Uploaded. It will only load again to 7% any assistance would be create. thank you
Hi Jane,
Sorry to hear you've had such trouble! Can you share a bit more detail about your course:
Let us know when you can about the above, and we'll be here to help!
Morning
* What version/update of Storyline are you using?
Storyline 2
* Did you publish for Flash and HTML5?
HTML5
* What browser are you using?
Tried Explorer 11 and Google Chrome
* How big is your zip file? The maximum size is 500MB
7834KB and zipped 2977KB
Cofion/Regards
[ncc-logo]
Jane Westwood
• 01633 210 419
Hi Jane,
Thank you for sharing that information! In regards to the version of Storyline, that can be located within Storyline 2 by clicking on the Help tab, then clicking on About Articulate Storyline:
Would you be able to share your .story file for further troubleshooting? You can share files in this thread, or you’re always welcome to share it privately here. We'll let you know our findings and will delete it after having a closer look.
Afternoon
We use Storyline 2
I have tried to upload the file using the link but the blue upload file button, when I place my mouse over it gives me a red circle, white background with a red line - like a no entry sign
[cid:image001.png@01D5D2CD.1AB8B960]
Jane Westwood
HR & OD Business Partner / Partner Busnes AD & DS
Pobl a Newid Busnes / People & Business Change
Cyngor Dinas Casnewydd / Newport City Council
General HR & OD Enquiries / Ymholiadau Cyffredinol AD & DS
* 01633 851 687
* Human.resources@newport.gov.uk
* www.newport.gov.uk
* Direct Dial 01633 210 419
* Direct Email jane.westwood@newport.gov.uk
[cid:image002.png@01D42F0D.8D640650]
Mae'r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu ? chi yn ?l eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.
The Council welcomes correspondence in English or Welsh or both, and will respond to you according to your preference. Corresponding in Welsh will not lead to delay.
Disclaimer/Ymwadiad
This email contains information intended for the addressee only and may be confidential, the subject of legal or professional privilege, or be otherwise protected from disclosure. If you are not the intended recipient of this message, please notify the sender immediately and do not disclose, distribute or copy the email to any other party. This email and any attached file are the property of Newport City Council.
When you email Newport City Council, you consent to the Council monitoring and reading any such emails for the purposes of security and legislative compliance. For the full disclaimer please access http://www.newport.gov.uk/disclaimer.
Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu broffesiynol, neu fel arall wedi'i diogelu rhag cael ei rhyddhau. Os nad chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal ? rhoi gwybod i'r anfonwr ar unwaith a pheidio ? datgelu, dosbarthu neu gop?o'r e-bost i unrhyw barti arall. Mae'r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo i Gyngor Dinas Casnewydd.
Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio i'r Cyngor fonitro a darllen unrhyw e-byst o'r fath at ddibenion cydymffurfio ? diogelwch ac ? deddfwriaeth. I weld yr ymwadiad llawn ewch i http://www.newport.gov.uk/ymwadiad
Hi Jane,
Sorry for the trouble with tempshare, and now our Support case form!
I think you tried to include an image here for us, but it looks like you responded to the E-Learning Heroes notification via email and any attachments won't come through. Your signature does come through, so if you need to update that you can by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
As for the file, what browser were you trying to upload it in? I'd test another browser and some good ones to use are Chrome, Safari, Firefox or Edge. If you're still having trouble, could you try connecting with our Support Team directly and they can share some other options for how you can get a file to us?
your cache from browser & internet connection, it's all your problem
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