33 Replies
Ashley Terwilliger-Pollard

Hi Maggie,

Sorry for the trouble you've run into! Can you let me know what version of Storyline you're publishing with? If you're using Storyline 3 or Storyline 360, you'll need to include the Flash output as a part of your publish process.

If you strictly need HTML5-Only courses from Storyline 3/360 follow these steps before uploading:

  • duplicate the story_html5.html file and,
  • rename it to story_flash.html.
  • Then, zip the folder using the button on the publish successful window and upload it.  

Tempshare looks for that flash file, so this just tricks Tempshare into thinking it's there. You'll also want to check that you're using the Zip option on the Publish window vs. zipping it yourself: 

Let us know if you need anything else! 

Jane Westwood

Afternoon

I have tried two browsers and my upload of the course stops at 7%.  I had the same issue mid December.  I came back a few days later and it allowed me to fully upload.  I have amends to make to the course and have carried these out.  Published the course again.  Uploaded.  It will only load again to 7%  any assistance would be create.  thank you 

Ashley Terwilliger-Pollard

Hi Jane,

Sorry to hear you've had such trouble! Can you share a bit more detail about your course:

  • What version/update of Storyline are you using?
  • Did you publish for Flash and HTML5? 
  • What browser are you using? 
  • How big is your zip file? The maximum size is 500MB

Let us know when you can about the above, and we'll be here to help! 

Jane Westwood

Morning

* What version/update of Storyline are you using?
Storyline 2
* Did you publish for Flash and HTML5?
HTML5
* What browser are you using?
Tried Explorer 11 and Google Chrome
* How big is your zip file? The maximum size is 500MB
7834KB and zipped 2977KB

Cofion/Regards
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Jane Westwood
• 01633 210 419

Vincent Scoma

Hi Jane,

Thank you for sharing that information! In regards to the version of Storyline, that can be located within Storyline 2 by clicking on the Help tab, then clicking on About Articulate Storyline: 

Would you be able to share your .story file for further troubleshooting? You can share files in this thread, or you’re always welcome to share it privately here. We'll let you know our findings and will delete it after having a closer look.

Jane Westwood

Afternoon

We use Storyline 2

I have tried to upload the file using the link but the blue upload file button, when I place my mouse over it gives me a red circle, white background with a red line - like a no entry sign
[cid:image001.png@01D5D2CD.1AB8B960]

Jane Westwood

HR & OD Business Partner / Partner Busnes AD & DS
Pobl a Newid Busnes / People & Business Change
Cyngor Dinas Casnewydd / Newport City Council

General HR & OD Enquiries / Ymholiadau Cyffredinol AD & DS
* 01633 851 687
* Human.resources@newport.gov.uk
* www.newport.gov.uk

* Direct Dial 01633 210 419
* Direct Email jane.westwood@newport.gov.uk

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Ashley Terwilliger-Pollard

Hi Jane,

Sorry for the trouble with tempshare, and now our Support case form! 

I think you tried to include an image here for us, but it looks like you responded to the E-Learning Heroes notification via email and any attachments won't come through. Your signature does come through, so if you need to update that you can by clicking Edit beneath your response. Here’s a quick Peek video if you need help.

As for the file, what browser were you trying to upload it in? I'd test another browser and some good ones to use are Chrome, Safari, Firefox or Edge. If you're still having trouble, could you try connecting with our Support Team directly and they can share some other options for how you can get a file to us?