Text changing sizes

Jun 07, 2013

I am working (and new to) storyline. On any of my slides when I highlight text it tells me it is one size but when I click on the actual text box it tells me a different size. Which one is correct and why is it different?

For example: When I highlight the text it says 10.5; When I click on the text box it says 13

I would like for the text to be 13

I am at 100% zoom

15 Replies
Christine Hendrickson

Hi Alison. Welcome to the community!

First, please make sure your machine is currently set to 96 DPI. Storyline will function as expected when Windows is set to 96 DPI (dots per inch).

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI

Also, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Try creating a new, blank Storyline file. Does the same thing happen in the new project? If not, it may be an issue with the file itself. You can try importing the original project slides into a new course and see if that fixes the problem:

Importing from Another Storyline Project

That should help. If it does not, you're welcome to send the .STORY file over to us privately. Any files you send to our support team will remain confidential. 

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.


Alison Burwinkel

Hello - So I am running into a similar problem again. I recently just purchased a new machine. A HP Envy 15t and when I opened up a recent file there were a few elements that had shifted around. The main one that I noticed was that a rectangle I had used to highlight some text was no longer highlighting the correct portion. I'm not sure if the rectangle shifted or if something shifted in regards to the text spacing. I checked my system and my resolution is set at 1366x768 (recommended by machine) and the scaling level is set all the way to the left at "smaller". I have a windows 8.1 operating system. I just want to know if I need to change a setting or if this is just an odd issue that hopefully won't be too widespread. I checked the files on my old machine and the rectangle is correct so there is definitely something funny going on. 

I am still on Storyline 1 update 8.


Leslie McKerchie

Hi Alison!

When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

Do you have an issue when you preview/publish this content?

If you are having trouble with your software in general, perhaps you need to conduct a repair.

Alison Burwinkel

It occurs in all my similar files (10 files which all have similar flow and set up). It looks like a few other text items shifted or spacing was adjusted as well but the issue is largely in this one spot.

I just want to be sure that Articulate should be able to work on my computer and there isn’t something in regards to my machine or resolution/zoom settings that might be causing this. It just seems very odd.

I appreciate the quick response.


Leslie McKerchie

I agree Alison.

Minimum system requirements for authoring and viewing Storyline content are listed here.

I know you mentioned the Display, so it sounds as if you have already set the 96 DPI.

Also, please be aware that responding to the forums via e-mail also attaches your signature, but you are welcome to pop in and edit that if needed.

This discussion is closed. You can start a new discussion or contact Articulate Support.