Some of the text (2-3 lines of text) disappears and appears randomly in Firefox and IE 11 for HTML5 output published from Storyline 360 while Chrome displays the text perfectly.
We are using a custom font provided by the customer. The issue occurs randomly in both browsers.
Has anyone faced a similar issue & is there a resolution?
Hello Ravi. Thanks for posting your findings! Would you be able to work with our support team so that we can get to the bottom of your font issues? We are aware of an issue with a certain font and diacritic characters -- do the lines of text that are missing use those special characters?
If you can note the font that you're using and even attach a copy of your .story project in a case with our engineers, that would be so helpful! Thank you again.
Hi, I am also experiencing missing text with a special font when running the course in Explorer 11. In Chrome everything looks fine. Can you help solve this issue please?
Hi Leslie, yes the issue is still occurring and I have updated Storyline. It is post-publish that the problem exists. In preview it works fine. I use the font "Veneer". Can I send you the font and storyfile somewhere non-public?
Absolutely, Rene. You can send the file to our team privately by clicking here. If you can let us know the case number, we'll follow along as it progresses!
11 Replies
Hello Ravi. Thanks for posting your findings! Would you be able to work with our support team so that we can get to the bottom of your font issues? We are aware of an issue with a certain font and diacritic characters -- do the lines of text that are missing use those special characters?
If you can note the font that you're using and even attach a copy of your .story project in a case with our engineers, that would be so helpful! Thank you again.
Thanks for the response.
I will raise a case with the support team and share the fonts and .story file.
Thanks Ravi - I see where you reached out to our support team (01044195) and Victor is taking a look.
Hi, I am also experiencing missing text with a special font when running the course in Explorer 11. In Chrome everything looks fine. Can you help solve this issue please?
After upgrade storyline 360 this problem has solved for me.
Thanks Ravi for that update - glad everything is working well for you in Articulate 360!
Thanks for popping back in with an update Ravi. Much appreciated.
Hey Rene!
You mention running the course, so it sounds like your issue is occurring post-publish. What font are you using that is causing this issue?
Would you be able to share your .story file for us to take a look?
Hi Leslie, yes the issue is still occurring and I have updated Storyline. It is post-publish that the problem exists. In preview it works fine. I use the font "Veneer". Can I send you the font and storyfile somewhere non-public?
Absolutely, Rene. You can send the file to our team privately by clicking here. If you can let us know the case number, we'll follow along as it progresses!
Thanks Alyssa. I created the case with #01126609
Look forward to see if the team can make it work :-)
Thanks for sharing the file with the team Rene :)
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