Text displaying differently on layers, but formatted the same?

Hi, Joshua: Something like this occurred on my quiz feedback layers on a course last year. Not sure what was causing it, but you might try using format painter: select the text box that always appears as it should (hopefully you have at least one of those?) and then paste that formatting onto the text boxes that are more problematic.

From what I can tell, the font and size is consistent. It's the color of the font that isn't.

Thanks Daniel, 

I'll give that a go, seems a very odd error, but I keep noticing it at various points. Is there any word from Articulate on this? At least I have a potential fix to try, I'll let you know how this goes!

Again, thank you for the advice.

Hi Joshua,

I would agree with Daniel, that you'll want to begin by ensuring that the text boxes are the same using the format painter. If you'd like to share your Storyline file with us, we're also happy to take a look - I can't tell from this image a color difference, although maybe the fonts look weighted differently? 

No luck with the formatting. The text appears exactly the same.

Really running out of ideas now? I'll try to get the story file uploaded at some point today. Still nothing to fix this though!

Any thoughts that this might be corrected once the project is published?

Hi, did you try to click right on your shape > Text box ?

Maybe the setting "Resize shape to fit text" is selected, which means that using the setting "Do not autofit" would solve the problem.

Hi Joshua,

Without seeing your file it's hard to know for certain, but some other things you may want to check that could cause some odd behavior:

• Are you working on your local drive? Working on a network or USB drive could cause unusual behavior within Storyline. 
• Are you able to recreate the text problem in a new file? If not, you may want to try importing this project into a new Storyline project. 
• If it does occur in all your Storyline files, it also wouldn't hurt to conduct the repair of Storyline. 

If you're able to share the file with us, we'll be happy to take a look. If you'd prefer to share privately, I can send you directions to share with me directly and you're always welcome to connect with our support engineers. 

I've managed to find the cause.

I use a %yourname1% variable in the module, however when this is used in character speech (to reference the user's name) it distorts the appearance of the text it appears in. This morning I copied and pasted all the 'suspect' text boxes together and the common denominator was that variable piece, I removed it and I now have 100% uniform text.

Thanks for the responses guys, any idea why this would happen?

Hi Joshua,

Thanks for the update and I'm glad you got it working. I'm not sure I'm clear though, was the variable reference being displayed in a font you hadn't used or just causing some display issues on your slide? If you'd like to share your file with us I'm happy to take a look and see if I can gather a bit more information about the cause. 

I used the variable reference in a speech bubble sandwiched in a paragraph, just to bring the user's name through. But it caused all the font on the slide to appear slightly different to the standard text (as seen in my original photos). There were subtle differences between the text styles, one appearing thinner than the other. As I said, any slide that contained the variable reference was affected.

I'll post up the story file once I've completed the project.

Thanks.

Thanks Joshua - I know that a variable reference can result in bit "crisper" looking text as I've heard other users mention in the forums, which may be what you were experiencing. It's hard for me to see the differences in the images above as it's quite subtle, so if you get a chance to share your Storyline file that would be great. 

I have been having this issue, also - and it does happen when I have a text variable. I figured out that if I make sure the font inside the box is all Open Sans (body) (vs just making it all Open Sans...make sure you include the Body or Heading part), it fixes everything.

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Hi Heather,

This discussion is a bit older, but I'm glad you shared the steps you went through to help resolve the behavior. 

I know - but I figured if this was the thread I found with the issue
discussed, that it would be helpful to have the answer for others who may
be encountering the same thing.

*Heather Lofquist*
*Instructional Designer and Trainer*

Totally! That's why we keep these older discussions around. :) 

Thanks for sharing!