Has anyone encountered this before...I have a text entry cursor from closed slide layer...still blinking and accessible on base layer. It's pretty distracting for me and my developers, I'm not sure how the students in the course will feel about it...so hoping to fix it :)
Context: The layer is triggered to open based on a timeline cuepoint. Student enters their data into the text entry on the slide layer (base slide timeline is paused). Student can hide the layer and resume the base layer timeline by either clicking submit or pressing enter. Everything seems to be working fine, except that the cursor sticks around on the base layer.
Attached a short video of what it looks like and screenshots of the base layer and one of the text entry layers.
Any suggestions for how to fix this would be greatly appreciated!
I am sorry that you are running into this snag. It does appear to align with a current issue we are tracking. I am adding this thread to our report so we can be sure to reach out as soon as we have an update.
In the meantime, a workaround that I hope will help is to rollback to an earlier version of Storyline 360 (Update 39 or earlier). This guide can help walk you through that process:
Thanks for this suggestion. I just attempted to access previous versions, though it seems that I can only get back to Version 40 (May 19, 2020). There doesn't seem to be a scroll to allow me to roll back further the Version 39.
My version history only goes back to Update 40 as well, Jenn. Sorry about any confusion.
If you need to roll-back, you'll need to work directly with our support team. To prevent any further delay, I've opened a support case on your behalf and you should be hearing from someone soon.
5 Replies
Just found this...seems it is still an outstanding issue :(
https://community.articulate.com/discussions/articulate-storyline/text-entry-fields-staying-on-top-of-layers
Hi Jennifer,
Thank you for reaching out!
I am sorry that you are running into this snag. It does appear to align with a current issue we are tracking. I am adding this thread to our report so we can be sure to reach out as soon as we have an update.
In the meantime, a workaround that I hope will help is to rollback to an earlier version of Storyline 360 (Update 39 or earlier). This guide can help walk you through that process:
Hi Vincent,
Thanks for this suggestion. I just attempted to access previous versions, though it seems that I can only get back to Version 40 (May 19, 2020). There doesn't seem to be a scroll to allow me to roll back further the Version 39.
Perhaps I'm just totally missing something?
Cheers,
Jenn
My version history only goes back to Update 40 as well, Jenn. Sorry about any confusion.
If you need to roll-back, you'll need to work directly with our support team. To prevent any further delay, I've opened a support case on your behalf and you should be hearing from someone soon.
Hi Jenn,
Good news! We fixed the issue where the text entry field on the slide layer could be clicked, edited, and remains active in the base layer.
Here's how to install the latest Storyline 360 update to see all the recent enhancements and fixes.
If the problem reappears, please connect with our team, or share a screen recording here, and we'll be happy to help!