I have the latest version of Storyline 360. I published multiple e-learning modules in HTML 5 for my client. The text (Open Sans font) is not rendering correctly, and multiple letters are missing. I can't duplicate the problem on my end, but the client is seeing the issue on multiple machines. The only difference is a slight variation in the IE version number. The client is using IE version 11.576.14393.0. I am using IE version 11.540.15063.0.
The attached PowerPoint file includes some screen shots showing the issues.
How are others explaining this to organizations? In my mind, it makes us (i.e. IDs, vendors, L&D teams), sound like we're technically incapable, rather than it being an IE/HTML5 issue. Thoughts?
I'm developing learning modules at the federal government level, that is then provided to 50 state governments and sometimes even more local agencies. I agree with Clint, Cass and others that we need a better solution. Corporate IT is hard enough to deal with but asking dozens of government agencies across the country to change their policies for a font just isn't going to fly.
We've had the same issue. The download font setting did nothing, but the publishing output did the trick. Apparently, it works now after we published the course as Flash with HTML5 fallback. Thank you all!
I appreciate the workaround, but unfortunately none of those options work for me. Flash is no longer being used by my client - they specifically asked for HTML 5 only. IE is also their organizations' recommended browser, and they will not have their IT department involved. Please tell me Articulate is working on a fix?? My colleague and I had to convert all of our work from Storyline 360 back to Storyline 2 because it did not have that issue. Please help!
I am now having this issue with our SMEs in Review. Certain letters of font aren't showing up in IE, even after troubleshooting, enabling font download, and publishing HTML with flash fallback. Since IE is the browser our agency requires, is there anything we can do?
We have a client having this issue too. They do not support Flash, and most of their employees use IE11, and they have too many employees to ensure that they ALL turn on a setting in a browser (especially when most are probably the type of people who have never adjusted browser settings in their life).
I hate going back to them saying "sorry there's nothing we can do." :-/
I wanted to chime in and say this is an issue for me as well. None of the solutions in the document are easy to have clients implement enterprise-wide except for the flash option, which is probably the least-preferrable option.
Thanks for your patience while our team continued to keep an eye on this one and investigate. My colleague Mike shared an update on this issue early this AM, and I wanted to also share it here:
Hi all,
The way we currently handle Storyline HTML5 fonts with ligatures makes it so the font quality matches in Storyline and in the published output. While this works well for the majority of use cases, we know that it causes problems in Internet Explorer when a security setting is enabled that prohibits web fonts from being downloaded. We hear you that this is painful. And we’ve come up with a solution to address it. It’s not going to be an easy fix, so we can’t give an ETA just yet, but it is definitely at the top of the priority list.
It mentions it's for all browsers, but your post after the release made me wonder if Internet Explorer will still experience the same issues, even with the Modern Text?
Modern text is available today in Storyline 3, but it's not connected to the issue mentioned with Internet Explorer and the fonts settings which would not have certain fonts or letters rendering correctly. You can read a bit more about the issue with IE and font settings here.
We have tried enabling font download and white listing the website with no success. Is there any font that is known to appear as the same or close to the same in IE and Chrome? I am partial to sans-serif fonts and would like the font I see in Chrome to be at least similar in IE.
Ah, yep, this makes sense now. We're having the same issue, but it's with Arial of all things. You'd think the browser wouldn't have to download that one...
Hi everyone - I am experiencing the same issue as well using Storyline 360. Publishing as Flash first/HTML5 fallback is not an option for me either. It looks like the the developers shared an update 4 months ago stating this is at the top of their priority. Have they been able to determine an ETA yet?
I saw a previous post mentioned that they did not have this issue publishing in Storyline 2. If that's true, any chance we can be given an online publisher web app using Storyline 2's programming as a temporary fix to this issue?
The two issues mentioned here are slightly different, so I wanted to confirm what you're running into.
First, some users have found that letters are missing or replaced while viewing a published course in IE11's HTML5 output. That's detailed a bit further here, and it is a priority for our team. They're investigating it to determine a fix beyond the steps in that article. Once that's available, we'll let folks know as soon as it's ready.
Second, some users have seen fonts not displaying correctly while editing. For those users, toggling on/off the Modern Text feature has resolved it. That's something the team is digging into as well. If you're not using modern text, what you may see is some kerning (odd spacing of characters) within your courses.
Both of these issues are new to Storyline 3/360 as we changed how fonts are rendered to support a broader set of browsers, increased HTML5 support, and some other enhancements. We've also tagged this discussion in connection with both issues so that we can let folks know when the fix is available.
I am experiencing the 1st issue you outlined above. Changing my corporate security setting is not an option, and the majority of our users have IE as their default browser. Publishing as Flash first is also not an option for us due to security concerns with Flash. We were under the impression that HTML5 would be compatible our browsers, including IE. This is a big issue for us if the majority of our users are seeing missing/replaced words in their training. It looks like the development team has been aware and working on this issue as their top priority for over 4 months now. Do they have an ETA for the fix?
75 Replies
So, let's change the discussion:
How are others explaining this to organizations? In my mind, it makes us (i.e. IDs, vendors, L&D teams), sound like we're technically incapable, rather than it being an IE/HTML5 issue. Thoughts?
Same issue. I agree - we cannot ask hundreds of users to enable font download/Flash, etc. Please fix!!! :)
I'm developing learning modules at the federal government level, that is then provided to 50 state governments and sometimes even more local agencies. I agree with Clint, Cass and others that we need a better solution. Corporate IT is hard enough to deal with but asking dozens of government agencies across the country to change their policies for a font just isn't going to fly.
We've had the same issue. The download font setting did nothing, but the publishing output did the trick. Apparently, it works now after we published the course as Flash with HTML5 fallback. Thank you all!
Hi Ashley,
I appreciate the workaround, but unfortunately none of those options work for me. Flash is no longer being used by my client - they specifically asked for HTML 5 only. IE is also their organizations' recommended browser, and they will not have their IT department involved. Please tell me Articulate is working on a fix?? My colleague and I had to convert all of our work from Storyline 360 back to Storyline 2 because it did not have that issue. Please help!
I am now having this issue with our SMEs in Review. Certain letters of font aren't showing up in IE, even after troubleshooting, enabling font download, and publishing HTML with flash fallback. Since IE is the browser our agency requires, is there anything we can do?
I am also having the same issue asCassandra. My client is using IE, but are phasing out flash. Any options?
We have a client having this issue too. They do not support Flash, and most of their employees use IE11, and they have too many employees to ensure that they ALL turn on a setting in a browser (especially when most are probably the type of people who have never adjusted browser settings in their life).
I hate going back to them saying "sorry there's nothing we can do." :-/
I wanted to chime in and say this is an issue for me as well. None of the solutions in the document are easy to have clients implement enterprise-wide except for the flash option, which is probably the least-preferrable option.
I am also having the same exact same issue using Storyline 360 v3.13.15006.0
Wondering if anyone has had any luck other than having to change the settings for individual learners.
Hi all,
Thanks for your patience while our team continued to keep an eye on this one and investigate. My colleague Mike shared an update on this issue early this AM, and I wanted to also share it here:
Thanks for the update, Ashley :)
Yes, thank you! Great news!
Hi Ashley,
Does this apply to this release: https://articulate.com/support/article/Storyline-3-Modern-Text-Rendering?
It mentions it's for all browsers, but your post after the release made me wonder if Internet Explorer will still experience the same issues, even with the Modern Text?
Thanks!
Hi Nikki,
Modern text is available today in Storyline 3, but it's not connected to the issue mentioned with Internet Explorer and the fonts settings which would not have certain fonts or letters rendering correctly. You can read a bit more about the issue with IE and font settings here.
Ashley thanks for the update.
We have tried enabling font download and white listing the website with no success. Is there any font that is known to appear as the same or close to the same in IE and Chrome? I am partial to sans-serif fonts and would like the font I see in Chrome to be at least similar in IE.
What Troy said! If anyone knows of a font that does work that would be great. I tried a bunch (but not all!) but had inconsistent results.
Hi there, Troy and Julie. I'm sorry you're still seeing some issues with your fonts in IE. Would you be able to share your example files with our support team?
I want to be sure that there isn't a different issue we need to address, and they'll be able to confirm and give you some next steps.
Ah, yep, this makes sense now. We're having the same issue, but it's with Arial of all things. You'd think the browser wouldn't have to download that one...
Turning on "Use Modern Text" in Storyline has worked for me. See attachment.
I am experiencing the same issue with Open Sans in my courses. Please let us know once this is resolved. Thanks
Hi everyone - I am experiencing the same issue as well using Storyline 360. Publishing as Flash first/HTML5 fallback is not an option for me either. It looks like the the developers shared an update 4 months ago stating this is at the top of their priority. Have they been able to determine an ETA yet?
I saw a previous post mentioned that they did not have this issue publishing in Storyline 2. If that's true, any chance we can be given an online publisher web app using Storyline 2's programming as a temporary fix to this issue?
Hi JT,
The two issues mentioned here are slightly different, so I wanted to confirm what you're running into.
First, some users have found that letters are missing or replaced while viewing a published course in IE11's HTML5 output. That's detailed a bit further here, and it is a priority for our team. They're investigating it to determine a fix beyond the steps in that article. Once that's available, we'll let folks know as soon as it's ready.
Second, some users have seen fonts not displaying correctly while editing. For those users, toggling on/off the Modern Text feature has resolved it. That's something the team is digging into as well. If you're not using modern text, what you may see is some kerning (odd spacing of characters) within your courses.
Both of these issues are new to Storyline 3/360 as we changed how fonts are rendered to support a broader set of browsers, increased HTML5 support, and some other enhancements. We've also tagged this discussion in connection with both issues so that we can let folks know when the fix is available.
Let me know if you need anything else!
Hi Ashley,
I am experiencing the 1st issue you outlined above. Changing my corporate security setting is not an option, and the majority of our users have IE as their default browser. Publishing as Flash first is also not an option for us due to security concerns with Flash. We were under the impression that HTML5 would be compatible our browsers, including IE. This is a big issue for us if the majority of our users are seeing missing/replaced words in their training. It looks like the development team has been aware and working on this issue as their top priority for over 4 months now. Do they have an ETA for the fix?
I know people might not like this idea, but using Arial as your font works. (Ducking to anticipate the flyin tomatos)