'The content list could not be loaded' error when publishing

Hi Marcia,

I've seen this one before, and it was due to uploading a corrupted file. So,.some first things to check:

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).  

Next, I'd review these articles on potential issues with Articulate Online: 

• This article on reasons why you may not be able to load content into AO
• Are you able to publish it to AO manually? 
• If you visit your AO site, outside of clicking on the "manage content" button after publishing - are you able to see the content list? 
• How large are the files? Try to make sure they're under 500mb. 

If you've checked the above we'd like to take a look at your AO account. Could you set me up as an administrator (use the email support@articulate.com) and send the information to me through a private message here in the Heroes forum? Additionally, you could also connect with our Support team and share the information with them as well.