'The content list could not be loaded' error when publishing

Jun 02, 2014

When publishing a Japanese language course to Articulate Online from Storyline, I got this error:

I had gotten it once before, possibly when publishing the same course.  Can someone please help me?  The title of the course I loaded to cause the error is:

PCM 5 顧客管理理念 - 05 顧客のニーズを明らかにする

I've successfully published many other courses, both in English language and in Japanese, Russian and Chinese.  Now, because of this error, I no longer have access to my content list.



1 Reply
Ashley Terwilliger-Pollard

Hi Marcia,

I've seen this one before, and it was due to uploading a corrupted file. So,.some first things to check:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).  

Next, I'd review these articles on potential issues with Articulate Online: 

If you've checked the above we'd like to take a look at your AO account. Could you set me up as an administrator (use the email support@articulate.com) and send the information to me through a private message here in the Heroes forum? Additionally, you could also connect with our Support team and share the information with them as well. 

This discussion is closed. You can start a new discussion or contact Articulate Support.