There's a rope, and I'm at the end of it!

What LMS are you using?

OnPoint 

In my experience, when a course passes muster in the SCORM Cloud, and works as expected for a number of users(but not others), the problem is neither the LMS or the SCO. It's more likely a browser issue. I think I'd poll the users who have experience problems, and find out what browser they are using, and whether popups are blocked. If a pattern shows up, you'll have a starting point to troubleshoot.

Hi all

I think Dave has nailed at least one aspect here.  My organisation experiences similar issues, and we have found that while the LMS is optimised for IE, Firefox works better and Safari even better still.  I'm not sure why this is the case.

It's very frustrating when you can't replicate the issues being experienced by the learners, you tend to do circles trying to see what can be done.

Thanks, all! I guess I'm on the right track then. I was assuming it wasn't an LMS or SCO issue because of my testing results in the SCORM Cloud. I took the advice of Phil Mayor and starting sending the supportdetails.com link to users who are experiencing the errors. My problem has been getting users to reply and be honest with me about how they take the course. I have not been able to recreate any errors so that's a frustration. 

I think maybe I am looking for some kind of guidelines that don't exist.  I would love to tell my users to use a certain browser and version and have specific settings on their computer and the course will work 100% of the time. But I think that might be too easy!

I'll keep doing what I'm doing for now.  Maybe I just need to be patient. Not my strongest quality! 

Hi Jill! Glad you got an answer here, even if it wasn't the one that you wanted (confirmation helps though).  Hopefully this sets you on the right track for success

Hi All,

I want to open a pop up to notify that network/internet connection is lost. I followed the link http://www.articulate.com/support/storyline/how-to-let-users-know-if-their-course-attempt-cant-be-saved-in-an-lms-in-the-event-of-an-error suggested by articulate.

But it is not showing popup.

Please help.

Jill,

I will go a step further and say in a situation like yours, it's almost ALWAYS a browser issue. We have faced this very issue with completions several times.

Hard work though it is, you need to survey the users having issues and find out a couple of things....

• What browswer and version are they running
• Is scripting enabled (most common issue - javascript is often used to execture that)
• Is their JAVA version up to date (many LMSs use JAVA)

Often times in browsers like IE, it can be solved by making your LMS domain a "Trusted Site" which enables scripting for example. Other times you may have to have them run in compatibility mode. And other times still, even though your LMS provider says it plays nice with a certain browser, the combination of certain courseware and that LMS are not friendly to browsers like Chrome or Safari.

If they can see the coure, navigate it, etc but not register completion.... most often it's a scripting issue being blocked by the browser.

Hope this helps,

Bob

Bob, thanks for popping in with some additional information/tips for Jill!

Hi Sandhya and welcome to E-Learning Heroes! I'm not sure that I'm following. So, what error are the users encountering that should prompt the pop-up to occur? The article states: After enabling this feature, users will be alerted that their data cannot be committed to the LMS if an error occurs when the content is attempting to save their data to the LMS.