There's a rope, and I'm at the end of it!
Where do you go for help when you don't get it from your LMS?
We build our courses in Storyline, same settings all the time. We always publish them the same and upload them to the LMS in the same way. I know without a doubt that the courses are working as they are designed to in Storyline because they work for most of the users. But then there are other users that continue to have trouble with the courses completing. And it's not at all consistent.
I have numerous examples, but I will try to keep this short for the sake of the forum. I'm really here trying to find a resource to help us. And maybe I just need to list out each problem separately and let people answer in the forum itself, but I don't think that's what I need.
We have courses that won't report to the LMS as they should, but not for every user. And then there are times when a course won't report correctly to the LMS, but then the user can take the course immediately again and it works fine. I've tested in the SCORM cloud and the courses work as they are supposed to. They are sending the correct data to the LMS. But then, at what seems like random times, complete data isn't sent to the LMS.
I'm limited in my knowledge of troubleshooting these issues. I've only been working with the LMS for 2 years and with Storyline for even less time. No one in our office has any further ideas than I've had.
I don't know if other people face these problems and are able to fix them or if it's just me. I also don't know if it's an issue between Storyline and the LMS. If they aren't compatible and we need to find a new LMS, I would like to know that rather than continue to be frustrated. I feel like I'm trying to fix something that maybe can't even be fixed.
Anyone have any ideas of where to get help? I would appreciate it more than I can say with words. Every day is becoming a headache around here, and unfortunately that's starting to weigh on me.