Three dots loading

Hello Matthew!

Thank you for providing a screenshot! Are there any commonalities with the users who are seeing the three loading dots when taking the course? For example, same browser, same device, etc.

I'd also recommend testing your course in another LMS environment like SCORM cloud to see if the loading dots appear there. 

I'm eager to see what is causing this behavior!

Wondering if this was ever resolved. We are seeing the same issue.

Hi Susan,

Thanks for reaching out! I'm sorry to hear that you're experiencing an issue with the screen loading. I'd like to ask you a few clarifying questions to help troubleshoot.

• Does this only happen when you publish your course to LMS?
• Are all users experiencing the same issue?
• Have you tested your course in SCORM cloud as Lauren suggested above?

Please let me know if you need additional assistance with this! We'll be happy to take a look at your file to investigate further. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Hi! 

I have the same problem in my course. 
The three dots are visible when previewing the course on my and my co-worker's computers. In similar .story files the problem does not occur. 

I tried to hide all the elements and disable all triggers (exept go to next slide if user clicks next), this also did not solve the problem. 

Does anyone have some helpfull tips? 

Mees 

Hi Mees,

I'm sorry you're having this issue when trying to complete your course! Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the .Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.

I hope this helps! Thanks for reaching out!

We have a similar issue with certain users.  When they launch a course they get 3 dots and can't get past that screen.  When we test it on our end we do not encounter this issue.  Is it possible something can be blocked on their network?  We believe they are all in the same office.

Hi Tanya, 

If your course doesn't launch properly for certain users, try asking them to clear their browser's cache, or asking them to use a different browser to see if this helps. 

Additionally, you can test your course in SCORM Cloud like what my colleague John mentioned to isolate if the issue is LMS specific. Here's how. Lastly, if you think that the course is somehow being blocked by the network, your users will need to reach out to their network admin to add the URL of your course to their network's allowlist for your course to open properly. 

Same case we have, 3 dots loading in every slide. Even in SCORM cloud it's still the same.

this is the intended behavior - all images of the next slide will be preloaded - when this is done, the animation dots disappear

you can see what happens - press F12 (developer tool) in the browser, then click tab "network"

but if you want a better waiting animation you have to use the classic player - it has a much more unobtrusive wait animation

Hi Charles, 

Looks like the behavior you encountered is a little different from what other's experienced in this thread. The issue reported here involves courses encountering the three loading dots, and then seeing the course freeze from that point. 

If you are able to go through your course from start to end, with some brief loading screens in between slides, I believe that your course is working properly, but it's always a good thing to test things just to be sure.  

If you're unsure if your course is functioning properly, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look? We'll delete it when we're done testing!

I have a course with 12 separate quizzes  and only 1 of the quizzes is getting stuck on the last question... I'm getting the 3 dots after I have submitted the question: it shows whether it was correct/incorrect and then gets stuck before moving onto the results slide....

It was working fine in Review 360, before I published and had it uploaded to our LMS... The issue presented itself in the LMS, But now when I run it in Review 360 it is showing the same issue there too! 

I have also tested it in SCORM Cloud  - and it does the same there too!
Anyone got an ideas how to fix this... as I need this to work asap for a company wide launch!

Hi, Patricia!

I'm sorry to hear that you're experiencing this issue! I see that you connected with my teammate, Cleo, to get this sorted out. If you run into any trouble moving forward, please let us know!

I could preview individual scenes in my Storyline project but when I previewed the entire project in Storyline360/Review360, the course would not load and three dots would show continually.

I also tried to switch my player from modern to classic, but that failed to work as well.

So I copied my entire course to a new project and uploaded it to Review 360 and it’s working fine now. (Phew!)

I hope this helps! 😊

Thank you Karnika! I've been experiencing the loading three dots in Storyline courses uploaded into SCORM cloud. After I saw your post, I tried a "save as" and created a new project file and it's working fine now for me too! Thank you again for sharing your success!!!

Hello, I'm not sure if this is the same issue, but it seems like certain paths in my storyline project, specifically when closing certain lightboxes, I get this loading screen with dots. The odd thing is that the slide I'm supposed to be seeing after the lightbox closes is behind the shade and loading dots. I can even continue to click buttons and progress (at which point the loading dots disappear), however this is a going to live in a course for first responders, and I know this will stop them in their tracks.

Now admittedly I'm new to storyline and I'm punching above my weight with the complexity of this project, but it seems that the only problem is that a loading screen is appearing over it, when everything else is operating fine. Sort of like an error message when the program is operating fine, so the only problem is the error message.

This happens in local preview as well as published for review. I tried saving a new version of the project and got the same results. If you open up the project file, the scene in question is titled Scenario B.

Thanks!

Hi, Stephanie!

Thanks for reaching out and detailing what you're seeing. I previewed the file and I'm getting the 3 dots when I select the First-in kit, and select PPE. Is this happening for you in the same spot each time?

To investigate further, I've opened a support case on your behalf, You'll be hearing from one of our Support Engineers soon via email!