Time elapsed / Total time shows 00:00 / 00:00

I don't understand why the player is showing the time elapsed and the total time as 00:00 / 00:00 (see picture joined).

The total time in the publishing properties / title is set to "calculate automaticaly" and "about 19 minutes". Even if I change it to "custom", it would not change.

Is that a bug?

If there is no way to show the approximative time, I'd like to switch this option off. How?

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