Hi, I'm hoping I can get some help with the way Storyline 2 communicates with our LMS...
I have a module that times out to about 35 minutes (not counting the quiz), and it's in "Restricted" mode so that the user can't skip any content and go straight to the quiz (not my call). The LMS is timing out at 30 minutes because it's not receiving any info from the module that the user is active. This happened to one user who had to back all the way out of the LMS, log back in, and start the module again. When she did, there was no evidence that she'd gone through part of the module, and she had to start over. When I went through it on the LMS I got kicked out, but was able to resume the course where I'd left off.
Can anyone tell me a quick/easy way to report to the LMS that the user is active? It doesn't need to be every slide (and because it's 240 slides long, that wouldn't be the best way to remedy the problem). I have it set up so that it reports the quiz score to the LMS; would it make any difference to report the slide progress to the LMS instead?
I just need a way to ping the LMS periodically and let it know that the session is still active. I'd appreciate any help you might be able to give.