Just recently I have noticed that the Tool tip option for the TOC menu in the player is not working in preview and/or when published. It is checked in the settings. It has worked in the past, but seems that newly published file in the past week are not working. (Older ones still working.) I have attached the hover/tooltip that I am not seeing now and the setting that is checked. Any ideas why?
Thank you for contacting us and sharing what you are seeing in your recent projects.
I was able to replicate the issue you described and chase it back a few versions of where it was working correctly. Unfortunately, I'm not aware of any workarounds.
I've shared this with my team to further investigate and I've attached this conversation as well.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Ok. So does this happen often? Features just stop working? We were counting on the tool tip to handle some of our longer menus without having to wrap. Hope there is a resolution soon.
I wanted to follow up on this issue. This is a standard feature that was working and we based our design on this standard feature. Now it is not working which is problematic, especially since it is a standard feature. It was stated that there are not any workarounds - since this is a regular feature (an option for a check box) why would there need to be a work around rather than fixing this? Again, this is a standard feature that is supposed to be part of the application we purchased - a option built into the interface (see screen capture). It doesn't seem right to not have it working as it was a functioning part of the package when we made our decision to purchase Can you give me a status on this? Was there a recent upgrade? Do I need to reinstall? We have projects and deliverables and when items like this are left unresolved the impact trickles down to unfavorable results that impact our clients. While I understand you have a process for resolving, it doesn't seem appropriate to just have a standard feature stop function and leave your clients without a resolution.
Hi - following up on this again. Can someone contact me directly please. This is a feature that is supposed to be working. We are now getting customer complaints and problems due to this not working. This is not a special request, it is a standard feature that is not working that was also a key piece in our purchase decision. Sure would appreciate a direct response. Thank you.
Thanks for checking in! I'm sorry that the tooltip feature isn't working as it should.
It is currently in the early stages of review based on the How We Tackle Bugs article Leslie shared. I'll advocate on your behalf and circle back with any new developments.
For now, I've escalated your case to our Support team so we can offer more tailored support. Keep an eye out for an email from one of our engineers!
Ok thank you. I would just like to reiterate that it has been over 2 months since I originally submitted this problem, so I would think this is past the "early stages" of review. Is that not the case?
Thank you for the update. Very happy to hear that the tool tip/hover is working. I had to downgrade to have it work. Now I would like to make sure I have the latest version.
When it checks for updates, it seems like I have the latest version. How can I confirm?
I have Articulat360 and many members of my company have Articulate 360 installed/licensed.
I do not have the same menu options as you. I have attached what I see. I do not see the versions. I was able to see my version through the Help and I have version v.33.20697.0. I was told " If a new version is available from Articulate, you should see / be prompted to download the latest version of the software by Articulate and you can download it directly on your computer. "
However, I do not have the latest version and I have not been prompted to download. I currently have version 3.33.20697.0 instead of 3.42.22691.0.
11 Replies
Hi Susan,
Thank you for contacting us and sharing what you are seeing in your recent projects.
I was able to replicate the issue you described and chase it back a few versions of where it was working correctly. Unfortunately, I'm not aware of any workarounds.
I've shared this with my team to further investigate and I've attached this conversation as well.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Ok. So does this happen often? Features just stop working? We were counting on the tool tip to handle some of our longer menus without having to wrap. Hope there is a resolution soon.
Hi,
I wanted to follow up on this issue. This is a standard feature that was working and we based our design on this standard feature. Now it is not working which is problematic, especially since it is a standard feature. It was stated that there are not any workarounds - since this is a regular feature (an option for a check box) why would there need to be a work around rather than fixing this? Again, this is a standard feature that is supposed to be part of the application we purchased - a option built into the interface (see screen capture). It doesn't seem right to not have it working as it was a functioning part of the package when we made our decision to purchase Can you give me a status on this? Was there a recent upgrade? Do I need to reinstall? We have projects and deliverables and when items like this are left unresolved the impact trickles down to unfavorable results that impact our clients. While I understand you have a process for resolving, it doesn't seem appropriate to just have a standard feature stop function and leave your clients without a resolution.
Thank you for you attention to this matter.
Susan
[cid:image002.png@01D62F89.FE9FD140]
Hi - following up on this again. Can someone contact me directly please. This is a feature that is supposed to be working. We are now getting customer complaints and problems due to this not working. This is not a special request, it is a standard feature that is not working that was also a key piece in our purchase decision. Sure would appreciate a direct response. Thank you.
Hello Susan,
Thanks for checking in! I'm sorry that the tooltip feature isn't working as it should.
It is currently in the early stages of review based on the How We Tackle Bugs article Leslie shared. I'll advocate on your behalf and circle back with any new developments.
For now, I've escalated your case to our Support team so we can offer more tailored support. Keep an eye out for an email from one of our engineers!
Ok thank you. I would just like to reiterate that it has been over 2 months since I originally submitted this problem, so I would think this is past the "early stages" of review. Is that not the case?
Hi Susan!
Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.
The item you'll be interested in is:
Fixed: The menu option to "show tooltip on hover" stopped working.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Hi.
Thank you for the update. Very happy to hear that the tool tip/hover is working. I had to downgrade to have it work. Now I would like to make sure I have the latest version.
When it checks for updates, it seems like I have the latest version. How can I confirm?
Thank you,
Susan
[cid:image001.jpg@01D65F5D.208A2550]
Great question, Susan!
You can check via the Articulate 360 Desktop App or within Storyline:
Help > About Articulate Storyline
It's probably easier to show and explain in this short Peek 360 video though.
Hi Leslie,
I have Articulat360 and many members of my company have Articulate 360 installed/licensed.
I do not have the same menu options as you. I have attached what I see. I do not see the versions. I was able to see my version through the Help and I have version v.33.20697.0. I was told " If a new version is available from Articulate, you should see / be prompted to download the latest version of the software by Articulate and you can download it directly on your computer. "
However, I do not have the latest version and I have not been prompted to download. I currently have version 3.33.20697.0 instead of 3.42.22691.0.
How can I get my Storyline updated.
Thanks,
Susan
[cid:image005.jpg@01D65F65.BA862F20] [cid:image006.jpg@01D65F65.BA862F20] [cid:image007.png@01D65F65.BA862F20]
Hi Susan,
It looks like you may have responded via e-mail and the attachments did not come through.
No worries, I'm going to open a case on your behalf so that we can get you back up and running.
Be on the lookout for another e-mail from me :)
This discussion is closed. You can start a new discussion or contact Articulate Support.