Translation Import Issue

Hi To All,

I have got slide which display that the import file for french languages is successful for translation.

And it is as follow :

After completed successful still the content remain in English languages. It is displayed as follow :-

Could you help me out to achieve the right way to achieve so.

Need your assistance.

Thanks

Hi Shailesh,

Have you changed the column header text, by any chance? 

Hi Christine,

I have not changed the header text. 

Still i am facing the same issue.

I have gone through the link which you mentioned but still i am facing this issue.

Could you let me know why am i facing this issue.

Thanks.

Good morning Shailesh,

Thanks for getting back to me. I'm sorry to hear that the text still isn't translating. Have you recently installed the software? If not, you might want to make sure that you've downloaded and installed Storyline's Update 1. You can download the update here.

If you've already installed the update, or install and see no change, please go ahead and submit a support case with us. We'll be able to take a closer look at what's going on. Also, if you do submit a case, please share the case number with me, so I can follow the progress and update this thread. That way, I can share the resolution for anyone else that runs into this problem.

Thanks Shailesh!

Christine

Hi Christine,

I will try an install the software again.

I will submit the case if still the problem exits.

Thanks & Regards,

Shailesh

Hi Shailesh,

Did you solve your problem? I had a similar issue and found that I had to have the original file open before importing the translation and then saving it with a different name. Hope this helps.

Somethings to watch for once you get the translation to work are answers to question slides still being in the original language.

Was this helpful?

Gin

Hello Gin,

Thanks for your help.

This time it worked and the file was translated successfully.

Thanks & Regards,

Shailesh Sharma.