I'm experiencing an issue with a trigger to close a lightbox in Storyline 360. I have 5 layers on top of my baselayer. In one of my layers, I have a button that triggers a lightbox to open. In the feedback on the last lightbox slide, I set the Continue button to close the lightbox. When the lightbox closes, it returns to the layer that had the button to open the lightbox, but it automatically plays the audio from the next layer. Please help!
I see you also opened a support case – great call! I see my teammate, Jonathan, shared some next steps for you to try in the file. Be sure to let us know how it goes, as we're happy to keep digging!
3 Replies
Hello,
I believe if you put a trigger on the layer that the audio is playing from for the audio to play when timeline starts that should fix the issue.
Hope that helps!
Hey, Reyna. Happy to help!
I see you also opened a support case – great call! I see my teammate, Jonathan, shared some next steps for you to try in the file. Be sure to let us know how it goes, as we're happy to keep digging!
There is already a discussion about this bug that still hasn't been fixed in 2 months.
Paul Lewis tricks works. It doesn't fix the problem but it's a way to avoid it.
https://community.articulate.com/discussions/articulate-storyline/help-with-audio-issue
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